Salesforce Business Analyst

Department of Jobs, Skills, Industry and Regions VIC; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Job summary

The Salesforce Business Analyst role at Department of Jobs, Skills, Industry and Regions VIC will engage with diverse stakeholders and work across the Salesforce Sales & Service Cloud stack to translate business needs into functional and non-functional requirements. You will contribute to iterative software delivery on GEMS and other Salesforce solutions.

Responsibilities include gathering requirements in an Agile framework, prioritising backlogs, and designing stakeholder sessions to analyse

Qualifications

• Experience gathering and documenting functional/technical requirements in an Agile environment.
• Ability to translate business needs into application and operational requirements.
• Strong stakeholder engagement and product management skills.

Responsibilities

• Gather and document functional/technical and non-functional requirements in an Agile framework for Salesforce and CRM solutions.
• Contribute to backlog planning and iterative delivery of value to the department and stakeholders.
• Design and run sessions with subject matter experts, product owners, and end users to analyse processes and improve user experience.

Skills

Requirements analysis

Agile collaboration

Stakeholder management

Salesforce ecosystem

Tools

Salesforce

Job description

Department of Jobs, Skills, Industry and Regions VIC – Melbourne VIC

• Work Type: Fixed term (external applicants) / Temporary Assignment (internal DJSIR employees) / Secondment (VPS employees external to DJSIR) - 12 months
• Usual hours of work: Full time (flexibility may be available)
• Usual work location: 121 Exhibition Street, Melbourne (flexibility may be available)

The Role

The Salesforce Business Analyst will engage diverse stakeholders across the organisation working with the Salesforce Sales & Service Cloud stack to translate business needs into functional and non-functional requirements and provide iterative, agile software delivery on the flagship Global Engagement Management System (GEMS) and other Salesforce solutions

• Gather and document functional/technical and non-functional business requirements, exceptions, business rules and process flows in an Agile framework to actively and continually contribute to system design, integration and delivery of solutions that solve complex business problems and pain points.
• Contribute to planning and prioritising backlogs and the iterative delivery of value to the department and its stakeholders.
• Design and manage sessions with subject matter experts, product owners and end users, including policy and technical specialists, to analyse processes at a system level, identify pain points for enhancing business processes and user experience within the Grants and CRM functions.

The Team

The position of Salesforce Business Analyst forms a part of the Information Services & Workplace Services branch within the Corporate Services group

The Corporate Services group consists of specialist functions including finance, investment and procurement, performance and governance, legal and legislation, people and culture, information technology and workplace services and emergency management.

About You

• Demonstrated experience with business and technical requirements analysis, business process and methodology development, and data mapping in an agile software environment within the Salesforce ecosystem.
• Strong conceptual, analytical and product management skills, including a track-record of interpreting customer business needs and innovatively translating them into application and operational requirements that support the organisation's digital strategies.
• Well-developed stakeholder relationship skills, including the ability to build productive relationships with stakeholders and the ability to negotiate, influence and build consensus and gain co-operation to achieve outcomes.

Further Information

For a confidential discussion, please contact Tim Wan, Salesforce Business Engagement Lead and Scrum Master on *******@ecodev.vic.gov.au

The Department is committed to creating and maintaining a child safe organisation. We have zero tolerance of child abuse and are committed to taking the necessary steps to protect children from harm by adopting a preventative, proactive and participatory approach to child safety in accordance with theChild Safe Standards.

Successful candidates will be required to undergo a National Police Records Check prior to commencing employment with the Department. For further information on the position, please refer to the attached position description.

Please note: We are committed to inclusive recruitment. If you require an adjustment to participate in any stage of the recruitment process or have a particular requirement to be communicated with by either telephone or email only, please notify the DJSIR Talent Acquisition Team on 0472 875 ***, or via email at***********@ecodev.vic.gov.au with the position number in the subject line.

Applications close at 23:59pm on 3 November 2026.