Senior Salesforce Business Analyst – Agile CRM & Grants

Victorian Government; Melbourne; Presencial; AUD 116 000 - 141 000; Tempo integral

Resumo da oferta

Victorian Government is seeking a Salesforce Business Analyst to translate business needs into Salesforce functional and non-functional requirements. You will work across the Sales & Service Cloud stack to support the GEMS system and related Salesforce solutions, collaborating with diverse stakeholders in a busy government environment.

You will gather requirements, contribute to backlog planning, and facilitate sessions with experts to analyse processes and improve system design within Grants

Qualificações

• Experience gathering and translating business needs into technical requirements within an Agile environment.
• Strong ability to map processes and data flows to Salesforce solutions.
• Proven ability to engage diverse stakeholders and influence outcomes within government projects.

Responsabilidades

• Gather and document functional/technical and non-functional requirements and user stories in Agile sprints.
• Contribute to backlog planning and prioritisation to deliver value to the department.
• Design and run sessions with subject matter experts and product owners to analyse processes and improve user experience.

Conhecimentos

Requirements analysis

Agile methodologies

Stakeholder management

Ferramentas

Salesforce

Descrição da oferta de emprego

Victorian Government is seeking a Salesforce Business Analyst to translate business needs into Salesforce functional and non-functional requirements. You will work across the Sales & Service Cloud stack to support the GEMS system and related Salesforce solutions, collaborating with diverse stakeholders in a busy government environment.

You will gather requirements, contribute to backlog planning, and facilitate sessions with experts to analyse processes and improve system design within Grants