Senior Onsite Field Engineer - Installations & Support

Narooma; Canberra; Ibrido; AUD 80.000 - 100.000; Tempo pieno

Descrizione del lavoro

Unisys is seeking a field engineer to install, repair and maintain product hardware and software at customer premises, ensuring systems operate as designed and are upgraded per requirements. You will collaborate with technical colleagues to deliver timely service and manage scheduling, administration and customer communication for customer satisfaction.

You will be successful with a technical certification or associate degree, at least 2 years in field engineering or related technical support,

Competenze

• Proven ability to perform maintenance, installations, and troubleshooting in customer environments.
• Hands-on field engineering experience preferred.
• Technical Aptitude and problem-solving skills required.

Mansioni

• Provides full field engineering support for large and complex clients.
• Takes complete ownership of onsite service activity.
• Performs advanced maintenance on all products, including low‑complexity installations.
• Provides technical feedback on equipment, systems, and processes to improve service delivery.
• Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
• Identifies and resolves systemic issues within the team.
• Proactively supports team members with technical assistance and expertise.
• Contributes to improved client service metrics through reporting and documentation.
• Monitors technical and process issues, informing management and recommending improvements.

Conoscenze

Field engineering

Maintenance & troubleshooting

Customer service

Formazione

Associate degree

Technical certification

Descrizione del lavoro

Unisys is seeking a field engineer to install, repair and maintain product hardware and software at customer premises, ensuring systems operate as designed and are upgraded per requirements. You will collaborate with technical colleagues to deliver timely service and manage scheduling, administration and customer communication for customer satisfaction.

You will be successful with a technical certification or associate degree, at least 2 years in field engineering or related technical support,