Senior Field IT Engineer – Onsite + Remote L2/L3 Support

Unisys; Australia; On-site; AUD 90,000 - 110,000; Full time

Job summary

Unisys is seeking a Field Engineer to install, diagnose, maintain and service desktop and end-user equipment at client sites. You will provide remote and on-site Level 2 and Level 3 support for incidents and service requests that cannot be resolved by the Service Desk.

The role involves working with service partners and occasionally on-location deployments. You should be comfortable with rotating shifts, time management and a strong focus on customer service and communication.

Qualifications

• NV2 Security Clearance required.
• Open to rotating shifting schedule.
• Time management skills.
• Experience delivering IT support services with KPI’s.
• Strong verbal and written communication skills.

Responsibilities

• Install, repair and maintain End User Productivity and Service Desk Equipment and Systems at client locations.
• Provide remote and on-site Level 2 and Level 3 support to End Users for Incidents and Service Requests.
• Coordinate with Service Partners to provide physical support for infrastructure at client locations.

Skills

Time management

Customer service

Communication

Problem solving

Job description

Unisys is seeking a Field Engineer to install, diagnose, maintain and service desktop and end-user equipment at client sites. You will provide remote and on-site Level 2 and Level 3 support for incidents and service requests that cannot be resolved by the Service Desk.

The role involves working with service partners and occasionally on-location deployments. You should be comfortable with rotating shifts, time management and a strong focus on customer service and communication.