Onsite IT Field Engineer: Networking & Hardware Support

Unisys; Newcastle City Council; On-site; AUD 60,000 - 90,000; Full time

Job summary

Unisys seeks a Technical Field Engineer to install, repair, and maintain product hardware and software on customer premises. You’ll deliver onsite and remote support across IT infrastructure, end-user computing, and networking environments while ensuring service quality within SLAs.

The role requires 1–2 years of IT support experience, Windows OS proficiency, and strong problem-solving and communication skills.

Qualifications

• NV1 security clearance required or baseline equivalent.
• Technical certifications, associate degree, or relevant industry qualifications preferred (e.g., Microsoft, Cisco, CompTIA, ITIL).
• Minimum 1–2 years' experience in IT support, field services, or related technical role.
• Demonstrated knowledge of Windows operating systems, desktop hardware, networking fundamentals, and peripheral devices.
• Experience supporting enterprise clients in service-management frameworks and SLA-driven environments.

Responsibilities

• Provide onsite and remote technical support for desktops, laptops, servers, and networked devices.
• Install, configure, maintain, and troubleshoot hardware, software, OS, and peripherals.
• Perform onsite and remote incident resolution, service requests, preventive maintenance, and health checks.
• Execute installations, relocations, upgrades, additions, and changes to IT equipment per client requirements.
• Test, validate, and certify hardware, networks, systems, and business applications for readiness and compliance.
• Support network and infrastructure environments from operational to maintenance perspectives.
• Manage and resolve issues within SLAs; escalate where needed and ensure timely resolution.
• Maintain accurate service documentation and asset records.

Skills

IT support

Customer service

Communication

Problem solving

Education

Associate degree

Microsoft

Cisco

CompTIA

ITIL

Tools

Windows OS

Networking basics

Desktop/laptop hardware

Job description

Unisys seeks a Technical Field Engineer to install, repair, and maintain product hardware and software on customer premises. You’ll deliver onsite and remote support across IT infrastructure, end-user computing, and networking environments while ensuring service quality within SLAs.

The role requires 1–2 years of IT support experience, Windows OS proficiency, and strong problem-solving and communication skills.