Senior Enterprise Client Success Leader

WGSN; Melbourne; Híbrido; AUD 110.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working

Hybrid work arrangements

Descripción de la vacante

WGSN in Melbourne, Australia is seeking a Senior Client Success Specialist to join our Sales team. You will manage a portfolio of high-value enterprise clients, engaging with senior executives and driving measurable business outcomes through product adoption.

You will partner with Account Management to deliver tailored onboarding, ongoing value, and strategic ROI storytelling, while maintaining strong relationships across APAC. A flexible, hybrid working environment is available.

Formación

• English is required; Mandarin would be advantageous.
• 4 to 8 years of Customer Success experience in SaaS-based companies.
• Able to understand customer needs and provide solutions through products.
• Excellent presentation and communication skills for B2B audiences.
• Strong client relationship management and ability to drive renewal conversations.

Responsabilidades

• Partner with Account Manager to develop account plans for key/growth accounts.
• Monitor account usage and identify plans to re-engage to mitigate churn.
• Design and implement tailored onboarding and training for new clients.
• Deliver training/workshops tailored to client needs and business processes.
• Conduct trend spotlight sessions and present insights to wider audiences.
• Aim to increase user engagement and hit retention KPIs.
• Maintain and grow relationships with new and existing clients; ensure timely follow-ups.

Conocimientos

English proficiency

Mandarin advantageous

APAC market knowledge

Client relationship management

Data analysis

Presentation skills

On-site client meetings

Descripción del empleo

WGSN in Melbourne, Australia is seeking a Senior Client Success Specialist to join our Sales team. You will manage a portfolio of high-value enterprise clients, engaging with senior executives and driving measurable business outcomes through product adoption.

You will partner with Account Management to deliver tailored onboarding, ongoing value, and strategic ROI storytelling, while maintaining strong relationships across APAC. A flexible, hybrid working environment is available.