Global Services Executive — Client Success & Growth

Workday, Inc.; Melbourne; Hybride; AUD 180 000 - 230 000; Plein temps

Résumé du poste

Workday, Inc. in Melbourne, Australia is seeking a Managing Partner to lead the regional services group responsible for deploying and producing customer success.

You will manage executive relationships, coordinate resources, and drive adoption of Workday solutions and Success Plans across a portfolio of customers. The role involves collaboration with Sales and Services peers, ensuring customer satisfaction, revenue retention and profitable growth, with travel up to 35% in a hybrid work

Qualifications

• 10+ years experience in a business role.
• Strong experience positioning and selling professional services.
• Experience working with software sales teams to position/sell additional products.
• Comfortable in maintaining C-level relationships.
• Ability to manage multiple customer demands balancing satisfaction with revenue targets.

Responsabilités

• Advocate for assigned customers across Workday.
• Orchestrate resources to fulfill Workday’s obligations under a Success Plan.
• Promote a remarkable experience that smooths future renewals.
• Collaborate with Sales Executives and Services Executives to position and sell Workday products and services.
• Develop and sustain customer executive relationships.
• Maintain accurate contact records of customer interactions in CRM software.
• Collaborate with the extended Sales team to develop account plans for each customer.
• Participate in customer steering committee meetings.
• Provide direction to customer implementations regarding scope, budget, timeline and deployment issues.
• Drive adoption of Workday innovations by matching features to business outcomes.
• Help customers engage with Workday's Customer Experience organization.

Connaissances

C-level relationships

Executive communication

Leadership

Negotiation

Travel willingness

Formation

Bachelor's degree or higher

Outils

CRM software

Description du poste

Workday, Inc. in Melbourne, Australia is seeking a Managing Partner to lead the regional services group responsible for deploying and producing customer success.

You will manage executive relationships, coordinate resources, and drive adoption of Workday solutions and Success Plans across a portfolio of customers. The role involves collaboration with Sales and Services peers, ensuring customer satisfaction, revenue retention and profitable growth, with travel up to 35% in a hybrid work