Strategic Enterprise CS Manager – ANZ Growth & Retention

C T Corporation System (DE); Sydney; Remote; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Flexible working

Learning & development

Health & wellness

Parental leave

Job summary

Wolters Kluwer seeks an experienced Customer Success Manager (Strategic Accounts) to manage a portfolio of enterprise customers across Australia and New Zealand. You will own relationships with executive sponsors, driving value, adoption and long-term outcomes.

In this role you will blend strategic customer success leadership with a commercial mindset, leading EBRs, monitoring health, renewals and expansions, and collaborating with Sales, Product and Support to maximise customer outcomes.

Qualifications

• 5+ years in customer success or strategic account management.
• Proven track record with enterprise customers and long-term value delivery.
• Experience engaging with directors, VPs and C-level executives.
• Strong communication and negotiation capabilities.

Responsibilities

• Own and manage strategic enterprise portfolio across ANZ.
• Lead executive business reviews to demonstrate value.
• Drive adoption, retention and revenue growth.
• Monitor health and mitigate risks to protect retention.
• Collaborate with Sales, Product, Professional Services and Support.

Skills

Customer success

Strategic account management

Executive engagement

SaaS industry experience

Commercial mindset

Tools

CRM systems

Salesforce

Job description

Wolters Kluwer seeks an experienced Customer Success Manager (Strategic Accounts) to manage a portfolio of enterprise customers across Australia and New Zealand. You will own relationships with executive sponsors, driving value, adoption and long-term outcomes.

In this role you will blend strategic customer success leadership with a commercial mindset, leading EBRs, monitoring health, renewals and expansions, and collaborating with Sales, Product and Support to maximise customer outcomes.