Enterprise Customer Success Lead – Australia

Jobgether; Australia; On-site; AUD 150,000 - 210,000; Full time

Job summary

Jobgether is seeking a Senior Customer Success Manager based in Australia to lead a portfolio of enterprise customers, partnering with senior leaders to align workforce initiatives with business outcomes. You will drive adoption, demonstrate value, and identify opportunities for retention and growth.

In this role, you will collaborate across Sales, Product, Professional Services, and Support to deliver strategic outcomes, leveraging data, digital learning, and AI-powered solutions to advance

Qualifications

• Eight+ years of experience in Customer Success or related roles in enterprise software or HR tech.
• Proven ability to manage a large portfolio of enterprise customers (30+).
• Experience advising senior leaders on learning strategies and transformation.
• Deep knowledge of digital learning, talent management, and workforce development.
• Data-driven approach translating insights into value narratives.
• Strong commercial acumen with renewals and growth involvement.
• Excellent communication and relationship-building with executives.
• Ability to coordinate multiple initiatives across functions.
• Proficiency with PowerPoint and Excel; familiarity with Word/Outlook.

Responsibilities

• Act as trusted advisor to enterprise customers, aligning workforce development with business outcomes.
• Develop and maintain tailored success plans with objectives and reviews.
• Help customers implement skills-based workforce strategies using digital learning and AI-powered tools.
• Guide adoption, launch, and ongoing optimization of learning programs.
• Lead or support adoption strategies and stakeholder engagement plans.
• Analyze engagement, adoption, and performance data to inform recommendations.
• Lead strategic business reviews assessing progress and risks.
• Monitor customer satisfaction and account health across a portfolio of 30+ customers.
• Identify expansion opportunities and support renewals with Account Executives.
• Coordinate cross-functional activities to ensure a consistent customer experience.

Skills

Enterprise portfolio management

Executive stakeholder engagement

Learning and skills expertise

Data-driven decision-making

Commercial acumen

Communication and relationship mgmt

Project management

Analytical and problem-solving

Adaptability

Technology and CS tools

AI and technology awareness

Productivity tools

Regional collaboration

Education

Bachelor's degree in business, education, or related field

Tools

Salesforce CRM

ChurnZero

Job description

Jobgether is seeking a Senior Customer Success Manager based in Australia to lead a portfolio of enterprise customers, partnering with senior leaders to align workforce initiatives with business outcomes. You will drive adoption, demonstrate value, and identify opportunities for retention and growth.

In this role, you will collaborate across Sales, Product, Professional Services, and Support to deliver strategic outcomes, leveraging data, digital learning, and AI-powered solutions to advance