Strategic CSM, APAC & Enterprise (Remote)

Jobgether; Australia; Remote; AUD 160,000 - 180,000; Full time

Benefits offered by this job

Remote work flexibility

Bonus program

Equity participation

Job summary

Jobgether is partnering to fill a Senior Customer Success Manager – APAC role, based in Australia. You will drive long-term customer success, retention, and revenue growth across mid-market and enterprise accounts in APAC from a remote base.

You will own NRR, renewals, and expansion opportunities, build strategic CS plans, guide onboarding and adoption, and manage executive relationships while coordinating with Sales, Product, and Engineering to deliver value and reduce churn.

Qualifications

• At least 5 years of experience in Customer Success or related role in B2B SaaS.
• Proven track record in retention, renewals, and expansion revenue.
• Experience managing complex enterprise accounts and senior stakeholders.
• Ability to develop customer success plans and measurable outcomes.
• Strong understanding of product value realization and adoption.

Responsibilities

• Own a strategic APAC portfolio with focus on NRR, CLV, and account health.
• Develop and execute customer success plans aligned to objectives.
• Lead onboarding, adoption, and ongoing engagement with customers.
• Maintain executive relationships with senior stakeholders and decision-makers.
• Collaborate with Sales and Renewals to drive renewals and expansion.
• Identify risks, mitigate churn, and coordinate internal resources.
• Track metrics to inform account strategies and renewals.
• Advocate for customer needs with Product and Engineering.
• Coordinate cross-functionally to deliver a consistent customer experience.
• Contribute to scalable CS playbooks and processes; mentor junior staff.

Skills

Account Management

Customer Success

Renewals

Churn Prevention

Strategic Planning

Stakeholder Management

Data-Driven Decisions

Job description

Jobgether is partnering to fill a Senior Customer Success Manager – APAC role, based in Australia. You will drive long-term customer success, retention, and revenue growth across mid-market and enterprise accounts in APAC from a remote base.

You will own NRR, renewals, and expansion opportunities, build strategic CS plans, guide onboarding and adoption, and manage executive relationships while coordinating with Sales, Product, and Engineering to deliver value and reduce churn.