Client Success Associate — Hybrid, Australia

Gartner; North Sydney; Híbrido; AUD 65.000 - 85.000; Jornada completa

Descripción de la vacante

Gartner is seeking a Client Success Associate in Australia to onboard clients, demonstrate Gartner services, and drive ongoing engagement across large client teams. You will surface business priorities, outline value, and collaborate with partners to maximize client outcomes.

You will build relationships with senior IT leaders, ensuring high satisfaction, retention, and growth. A strong emphasis on communication, collaboration, and prioritization will help you succeed in a dynamic hybrid

Formación

• 6 months+ relevant professional or internship experience.
• Bachelor’s or Master’s degree preferred.
• Proven track record of success fueled by a passion for delighting clients.

Responsabilidades

• Build, develop and manage relationships with Senior C-level IT leaders to ensure Gartner subscriptions deliver value and drive retention and growth.
• Introduce Gartner services and capabilities to new clients and communicate value to decision makers.
• Facilitate client calls and engagements to surface priorities and recommend action programs that maximize ROI on Gartner membership.
• Collaborate with internal Gartner partners to overcome obstacles and maximize value delivered to clients.
• Conduct regular reviews of client book of business, assessing performance and engagement metrics.

Conocimientos

Relationship management

Communication

Collaboration

Prioritization

Critical thinking

Influencing

Educación

Bachelor’s or Master’s degree

Descripción del empleo

Gartner is seeking a Client Success Associate in Australia to onboard clients, demonstrate Gartner services, and drive ongoing engagement across large client teams. You will surface business priorities, outline value, and collaborate with partners to maximize client outcomes.

You will build relationships with senior IT leaders, ensuring high satisfaction, retention, and growth. A strong emphasis on communication, collaboration, and prioritization will help you succeed in a dynamic hybrid