Senior Client Success Lead - GRC & Renewals (Remote)

Sensiba LLP; Australia; Remote; AUD 92,000 - 115,000; Full time

Benefits offered by this job

Annual Leave 30+ days

Novated Leasing

Remote work options

Bonus program

Tuition reimbursement

Mac/PC setup

DEI initiatives

Job summary

Sensiba LLP seeks a Senior Client Success Specialist in Australia to own a portfolio of GRC clients across APAC/EMEA. You will drive client retention, engagement, and renewal revenue while coordinating with Delivery, Audit and Sales teams to improve service outcomes.

You will onboard new clients, guide audit readiness for SOC 2, HIPAA and GDPR, and optimize CRM workflows in Salesforce and HubSpot. A strong communicator with process-improvement passion is essential.

Qualifications

• 3-5 years’ experience in a Customer Success, Account Management, or client-facing role.
• Experience owning a book of clients and renewal revenue autonomously.
• Proficiency with Salesforce (opportunity management, automation) and HubSpot (workflows, pipelines).
• Experience using proposal contracting and engagement tools, and project tracking tools.
• Excellent written and verbal communication; able to manage multiple client relationships.

Responsibilities

• Execute a Customer Success strategy for a designated portfolio of GRC clients across the EMEA region, with some crossover into APAC.
• Own full renewal lifecycle for a portfolio of clients and retain renewal revenue.
• Collaborate with Delivery, Audit, Sales, and Sales Engineering teams to strengthen engagement and identify expansion opportunities.
• Lead onboarding and audit readiness across SOC 2, HIPAA, and GDPR frameworks.
• Contribute to HubSpot pipelines and Salesforce governance; build workflows to streamline CS and Audit Delivery processes.

Skills

Portfolio ownership

Customer success

Relationship management

CRM proficiency

Tools

Salesforce

HubSpot

Job description

Sensiba LLP seeks a Senior Client Success Specialist in Australia to own a portfolio of GRC clients across APAC/EMEA. You will drive client retention, engagement, and renewal revenue while coordinating with Delivery, Audit and Sales teams to improve service outcomes.

You will onboard new clients, guide audit readiness for SOC 2, HIPAA and GDPR, and optimize CRM workflows in Salesforce and HubSpot. A strong communicator with process-improvement passion is essential.