Senior Desktop Support Specialist

Axiom Technologies; Mackay Regional; On-site; AUD 65,000 - 90,000; Full time

Job summary

Axiom Technologies is seeking a capable Desktop Support Officer in Proserpine, Queensland, Australia to provide onsite/on-call support for end users. You will resolve issues across Windows 10/11, Intune, AD, and Office apps, delivering timely service.

The role requires 3+ years in desktop support, familiarity with SCCM, PowerShell, and browser support, plus strong customer service. You will collaborate with IT teams and maintain documentation in the ticketing system.

Qualifications

• 2+ years of Experience in Level 2/3 desktop support.
• Experience with Windows 10/11 admin, Intune, cloud and thick build machines.
• Strong troubleshooting across Office apps, browsers, and cloud apps.

Responsibilities

• Provide onsite/on-call support to end users in a desktop computing environment.
• Troubleshoot and resolve issues with Windows, Office, and browser applications.
• Collaborate with IT groups and fix issues remotely when possible.
• Maintain accurate ticketing records and document work performed.

Skills

Customer service

Communication

Problem solving

Team collaboration

Independence

Education

CompTIA A+ Certification

MCITP (Desktop)

MOS Certification

Tools

Intune

PowerShell

Active Directory

Group Policy

SCCM

Microsoft Office

MS Outlook

Edge/Chrome

Job description

Axiom Technologies is seeking a capable Desktop Support Officer in Proserpine, Queensland, Australia to provide onsite/on-call support for end users. You will resolve issues across Windows 10/11, Intune, AD, and Office apps, delivering timely service.

The role requires 3+ years in desktop support, familiarity with SCCM, PowerShell, and browser support, plus strong customer service. You will collaborate with IT teams and maintain documentation in the ticketing system.