Senior Desktop Support Engineer – Onsite

Axiom Technologies; Brisbane; On-site; AUD 65,000 - 90,000; Full time

Job summary

Axiom Technologies is seeking a capable Desktop Support Officer to provide on-site and on-call end-user support in Eagle Farm, Brisbane. You will maintain and troubleshoot Windows 10/11 environments, Intune, and cloud/office applications across devices, with emphasis on timely incident resolution and strong customer service.

The role requires hands-on experience with AD, Group Policies, PowerShell, and coordinating with multiple IT teams to fix issues and implement updates while documenting all

Qualifications

• 3+ years in Level 2/3 desktop support.
• Experience with Windows 10/11 admin & Intune.
• Strong knowledge of Active Directory and Group Policies.
• Troubleshooting Office apps, Adobe suite, and browser issues.
• Excellent client communication and thorough ticket documentation.

Responsibilities

• Provide on-site and on-call end-user desktop support.
• Troubleshoot Windows, Office, and browser issues across devices.
• Collaborate with app owners for cloud and vendor apps.
• Coordinate with IT teams to resolve root causes and implement updates.
• Maintain accurate ticket logs and documentation.

Skills

Desktop support

Windows troubleshooting

Intune management

Edge/Chrome support

Cloud apps support

Vendor application support

AppV/Store apps

Performance troubleshooting

Hardware troubleshooting

Office licensing

Outlook troubleshooting

Active Directory & GPO

PowerShell scripting

Remote coordination

App deployment issues

Customer service

Network-related app issues

App compatibility testing

ITIL & ticketing

Documentation

Education

CompTIA A+ Certification

MCITP (Desktop)

MOS Certification

PC/Laptop OEM Certification

Tools

SCCM

Active Directory

Exchange

PowerShell

Apple OS

MS Office

Job description

Axiom Technologies is seeking a capable Desktop Support Officer to provide on-site and on-call end-user support in Eagle Farm, Brisbane. You will maintain and troubleshoot Windows 10/11 environments, Intune, and cloud/office applications across devices, with emphasis on timely incident resolution and strong customer service.

The role requires hands-on experience with AD, Group Policies, PowerShell, and coordinating with multiple IT teams to fix issues and implement updates while documenting all