Senior Desktop Support Engineer – 2nd/3rd Line

Axiom Technologies; Gympie Regional; On-site; AUD 70,000 - 90,000; Full time

Job summary

Axiom Technologies in Gympie, Queensland is seeking a Desktop Support Officer to join our on-site team. You will provide Level 2/3 desktop support, handle on-site/on-call end-user assistance, and coordinate with technical groups to resolve issues quickly.

The role requires strong knowledge of Windows 10/11, Intune, Active Directory, PowerShell, Office apps, SCCM, and ticketing tools, plus excellent communication and customer service. Experience with MS Edge/Chrome and cloud apps is a plus.

Qualifications

• 3+ years of desktop support experience at Level 2/3.

Responsibilities

• Provide on-site and on-call desktop support to end users.
• Coordinate with technical groups to resolve complex issues.
• Document all work in the ticketing system with details.
• Troubleshoot Windows, Office, and cloud applications.
• Manage Office licenses and software deployments.
• Assist with hardware issues including peripherals and laptops.

Skills

Windows 10/11 support

PowerShell

Active Directory

Group Policy

MS Outlook

Troubleshooting

Customer service

Ticketing systems

ITIL knowledge

Remote support

Education

PC/Laptop OEM Maintenance Certification

CompTIA A+ Certification

MCITP (Desktop)

MOS Certification

Tools

Intune

SCCM

Microsoft Office

Edge/Chrome

Job description

Axiom Technologies in Gympie, Queensland is seeking a Desktop Support Officer to join our on-site team. You will provide Level 2/3 desktop support, handle on-site/on-call end-user assistance, and coordinate with technical groups to resolve issues quickly.

The role requires strong knowledge of Windows 10/11, Intune, Active Directory, PowerShell, Office apps, SCCM, and ticketing tools, plus excellent communication and customer service. Experience with MS Edge/Chrome and cloud apps is a plus.