Desktop Support Engineer – Windows, Intune & Apps

Axiom Technologies; Toowoomba Regional; On-site; AUD 55,000 - 75,000; Full time

Job summary

Axiom Technologies in Queensland, Australia, seeks a capable Desktop Support Officer to coordinate desktop support activities and provide on-site/on-call assistance to end users.

The role covers troubleshooting across Windows 10/11, Intune, cloud apps, and Office suite, with emphasis on AD, PowerShell, and remote resolution. Strong customer service and ITIL ticketing skills are essential.

Qualifications

• Two+ years in Level 2/3 desktop support.
• Experience with Windows 10/11 admin tasks, Intune, cloud and thick build machines.
• Strong knowledge of Active Directory and Group Policy.
• PowerShell scripting knowledge is a must.
• Ability to coordinate with various technical groups and fix issues remotely.

Responsibilities

• Provide on-site/on-call desktop support to end users.
• Troubleshoot Office, Edge/Chrome, Teams, and other apps.
• Manage tickets with ITIL processes and document work.
• Collaborate with app owners and vendors for root cause resolution.

Skills

Windows Troubleshooting

Intune & Cloud

Active Directory

PowerShell

MS Teams & Office apps

Edge & Chrome

Remote support

ITIL & ticketing

Education

PC/Laptop OEM Maintenance Certification

CompTIA A+ Certification

MCITP certification (desktop)

MOS Certification

Tools

Intune

SCCM

MS Store Apps

Job description

Axiom Technologies in Queensland, Australia, seeks a capable Desktop Support Officer to coordinate desktop support activities and provide on-site/on-call assistance to end users.

The role covers troubleshooting across Windows 10/11, Intune, cloud apps, and Office suite, with emphasis on AD, PowerShell, and remote resolution. Strong customer service and ITIL ticketing skills are essential.