Desktop Support Engineer – Windows, Cloud & Apps Expert

Axiom Technologies; Gladstone Regional; On-site; AUD 70,000 - 90,000; Full time

Job summary

Axiom Technologies in Gladstone, Queensland, is seeking a Desktop Support Officer to provide on-site and on-call end-user support within our desktop computing environment, ensuring timely and accurate service delivery. You will troubleshoot Windows 10/11, Intune, AD, Office apps, Outlook, and related tools, coordinate with IT teams, and document issues through our ticketing system.

A strong customer focus and 3+ years in Level 2/3 support are required.

Qualifications

• 2+ years in Level 2/3 desktop support.
• Experience with Windows 10/11, Intune, and cloud apps.
• Proficient in Active Directory and Group Policies.
• PowerShell scripting knowledge required.
• Strong written and verbal communication skills.

Responsibilities

• Provide on-site and on-call end-user support.
• Troubleshoot hardware, software, and network connectivity issues.
• Coordinate with IT teams to resolve incidents.
• Document all work in the ticketing system.

Skills

Windows troubleshooting

Active Directory

PowerShell scripting

Intune management

Customer service

Office 365/Outlook

Education

CompTIA A+ Certification

MCITP (Desktop)

MOS Certification

PC/Laptop OEM Maintenance Certification

Tools

MS Office

Outlook

SCCM

Edge/Chrome

Adobe

Oracle

Java

Job description

Axiom Technologies in Gladstone, Queensland, is seeking a Desktop Support Officer to provide on-site and on-call end-user support within our desktop computing environment, ensuring timely and accurate service delivery. You will troubleshoot Windows 10/11, Intune, AD, Office apps, Outlook, and related tools, coordinate with IT teams, and document issues through our ticketing system.

A strong customer focus and 3+ years in Level 2/3 support are required.