Senior Desktop Support Engineer – Windows, Cloud & AD

Axiom Technologies; Proserpine; On-site; AUD 70,000 - 90,000; Full time

Job summary

Axiom Technologies in Proserpine, Queensland, Australia seeks a Desktop Support Officer to provide onsite and on‑call end‑user support across the desktop computing environment. The role focuses on timely issue resolution and service delivery in a fast-paced IT landscape.

The ideal candidate has 3+ years in Level 2/3 desktop support, strong Windows troubleshooting, AD, PowerShell, and Office/MS 365 administration, with good communication skills and a customer‑focused mindset.

Qualifications

• 2+ years of experience in Level 2/3 desktop support.
• Windows 10/11 admin troubleshooting, Intune, cloud and thick build machines.
• Familiar with AppV, MS Store Apps and packaged applications.

Responsibilities

• Provide onsite/on-call end user support to ensure timely service delivery.
• Troubleshoot Windows 10/11, Intune, and application issues; coordinate with vendors as needed.
• Collaborate with MS Outlook app owner to resolve email issues and outages.
• Document all work in the ticketing system with clear details.

Skills

Desktop support

Windows troubleshooting

Active Directory

PowerShell scripting

Office 365

Client communication

Education

PC/Laptop OEM Maintenance Certification

CompTIA A+ Certification

MCITP (Desktop)

MOS Certification

Tools

SCCM

MS Exchange

Apple macOS

Job description

Axiom Technologies in Proserpine, Queensland, Australia seeks a Desktop Support Officer to provide onsite and on‑call end‑user support across the desktop computing environment. The role focuses on timely issue resolution and service delivery in a fast-paced IT landscape.

The ideal candidate has 3+ years in Level 2/3 desktop support, strong Windows troubleshooting, AD, PowerShell, and Office/MS 365 administration, with good communication skills and a customer‑focused mindset.