Senior Desktop Support Specialist - Windows & Cloud

Axiom Technologies; Sunshine Coast Regional; On-site; AUD 55,000 - 75,000; Full time

Job summary

Axiom Technologies on the Sunshine Coast, Queensland, Australia, is seeking a Desktop Support Officer to provide on-site and on-call support within the desktop computing environment, ensuring timely and accurate service delivery for end users.

The role requires 4+ years in Level 2/3 desktop support, strong Windows 10/11 admin skills, Intune, AD, and PowerShell scripting, plus the ability to troubleshoot Edge/Chrome and cloud apps. Strong communication and problem-solving are essential.

Qualifications

• 4+ years of Level 2/3 desktop support experience.
• Experience with Windows 10/11 admin and Intune.
• Familiar with AppV apps, MS Store Apps and packaged apps.
• Knowledge of Active Directory and Group Policies; PowerShell scripting is a must.
• Strong client management and communication skills.

Responsibilities

• Coordinate on-site/on-call desktop support for end users.
• Troubleshoot OS, applications and hardware issues.
• Manage Office licenses and updates; document work via ticketing system.
• Collaborate with multiple IT groups to resolve issues.
• Assist with cloud and web app support (Edge/Chrome).

Skills

Customer service

Communication

Analytical thinking

Detail-oriented

Team collaboration

Self-motivation

Education

PC/Laptop OEM Certification

CompTIA A+ Certification

MCITP (Desktop)

MOS Certification

Tools

Intune

PowerShell

Active Directory

Group Policies

SCCM

Outlook

Office 365

Chrome

Edge

Job description

Axiom Technologies on the Sunshine Coast, Queensland, Australia, is seeking a Desktop Support Officer to provide on-site and on-call support within the desktop computing environment, ensuring timely and accurate service delivery for end users.

The role requires 4+ years in Level 2/3 desktop support, strong Windows 10/11 admin skills, Intune, AD, and PowerShell scripting, plus the ability to troubleshoot Edge/Chrome and cloud apps. Strong communication and problem-solving are essential.