Senior Desktop Support & IT Systems Engineer

Axiom Technologies; Gold Coast City; On-site; AUD 70,000 - 100,000; Full time

Job summary

Axiom Technologies is seeking a capable Desktop Support Officer on the Gold Coast to deliver on-site and on-call desktop support for end users in a dynamic IT environment. The role requires hands-on experience with Windows 10/11, Intune, AD, and scripting to resolve issues efficiently.

You will collaborate with multiple technical teams to maintain service quality, manage Office apps, and ensure timely incident resolution while following ITIL processes and documenting work in the ticketing system.

Qualifications

• 4+ years of Level 2/3 desktop support experience.
• Experience with Windows 10/11 admin tasks and Intune cloud management.
• Familiar with AppV, MS Store Apps, and packaged apps.

Responsibilities

• Coordinate desktop support activities from simple to complex tasks.
• Provide on-site/on-call assistance to end users in a timely and accurate manner.
• Troubleshoot hardware and software issues and document all work.

Skills

Windows 10/11 Admin

Intune cloud

PowerShell

Active Directory

Group Policies

Office 365 / Outlook

SCCM

ITIL

Ticketing systems

Education

CompTIA A+

MCITP (Desktop)

MOS

Tools

Microsoft Office

Job description

Axiom Technologies is seeking a capable Desktop Support Officer on the Gold Coast to deliver on-site and on-call desktop support for end users in a dynamic IT environment. The role requires hands-on experience with Windows 10/11, Intune, AD, and scripting to resolve issues efficiently.

You will collaborate with multiple technical teams to maintain service quality, manage Office apps, and ensure timely incident resolution while following ITIL processes and documenting work in the ticketing system.