Senior Desktop Support Engineer - L2/L3, Onsite

Axiom Technologies; Townsville City; On-site; AUD 65,000 - 90,000; Full time

Job summary

Axiom Technologies in Townsville, Queensland, is seeking a Desktop Support Officer to provide onsite and on-call support for end users in a dynamic IT environment. You will troubleshoot Windows 10/11, manage Intune and cloud applications, and assist with Office 365 and Outlook issues, while coordinating with app owners for cloud-related problems.

The role requires 3+ years in desktop support, strong AD/Group Policy knowledge, and solid ticketing/documentation skills.

Qualifications

• 3+ years in desktop support or equivalent.
• Experience with Windows 10/11, Intune, and cloud/ thick client builds.
• Strong knowledge of Active Directory and Group Policies.
• Excellent ticketing and documentation skills.

Responsibilities

• Provide onsite/on-call end-user support in desktop computing environment.
• Troubleshoot Windows laptops/desktops and peripheral devices.
• Manage Office licenses and updates; assist with MS Office/Outlook issues.
• Collaborate with app owners for cloud and web app support.
• Document all work in the ticketing system with details.

Skills

Desktop support

Windows 10/11

Intune

Active Directory

Group Policies

PowerShell

Outlook

Customer service

ITIL

Ticketing

Communication

Education

PC/Laptop OEM Maintenance Certification

CompTIA A+

MCITP (Desktop)

MOS Certification

Tools

Intune

SCCM

Microsoft 365 Admin Center

MS Outlook Admin

Job description

Axiom Technologies in Townsville, Queensland, is seeking a Desktop Support Officer to provide onsite and on-call support for end users in a dynamic IT environment. You will troubleshoot Windows 10/11, manage Intune and cloud applications, and assist with Office 365 and Outlook issues, while coordinating with app owners for cloud-related problems.

The role requires 3+ years in desktop support, strong AD/Group Policy knowledge, and solid ticketing/documentation skills.