Desktop Support Engineer — On-Site & Remote

Axiom Technologies

Mareeba Shire

On-site

AUD 55,000 - 75,000

Full time

2 days ago

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Job summary

Axiom Technologies is seeking a capable Desktop Support Officer to provide on-site and on-call support within Kuranda, Queensland. The role focuses on resolving end-user issues, coordinating with IT teams, and maintaining desktop environments across Windows 10/11, Intune, and Microsoft 365 apps.

The ideal candidate has 3+ years of relevant experience, strong problem-solving skills, and excellent communication. This on-site position offers hands-on IT support within a dynamic organization.

Qualifications

2+ years of Level 2/3 desktop support experience.
Experience troubleshooting Windows 10/11 and Intune, cloud and thick build machines.
Familiar with AppV, MS Store Apps and packaged applications.
Experience supporting Office and Microsoft 365 apps and licensing management.
Ability to coordinate with technical groups and perform remote fixes.

Responsibilities

Provide on-site/ on-call desktop support to end users.
Troubleshoot and find root causes for performance and application issues.
Support 3rd party applications (Microsoft, Java, Adobe) and Office apps.
Collaborate with Outlook app owner to resolve issues.
Document all work in the ticketing system.

Skills

Windows 10/11

Intune

Active Directory

PowerShell

Office 365

Troubleshooting

Hardware issues

Edge/Chrome

Remote support

ITIL ticketing

Education

CompTIA A+

MCITP (Desktop)

MOS

OEM Maintenance Certification

Tools

SCCM

Job description

The ideal candidate has 3+ years of relevant experience, strong problem-solving skills, and excellent communication. This on-site position offers hands-on IT support within a dynamic organization.

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