Senior Customer Service - Northgate

Phoenix Source and Select; Brisbane; Presencial; AUD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Permanent full-time

Weekday hours

Work-life balance

Close-knit team

Senior position

Training & development

Long-term employment

Competitive salary

Descripción de la vacante

Phoenix Source and Select in Brisbane is seeking a Senior Customer Service Representative to manage customer relationships, own service activities and support daily operations. You will handle enquiries, orders, quotes and invoicing while ensuring a seamless customer experience.

The role demands proactive problem-solving, strong communication, and the ability to work autonomously within a close-knit team. Immediate start in a permanent full-time capacity with weekday hours.

Formación

• Senior customer service experience or experienced customer service role.
• Ability to manage enquiries and resolve issues independently.
• Strong communication and relationship-building skills.
• Capacity to own tasks and manage competing priorities.
• Excellent organisational skills and attention to detail.

Responsabilidades

• Take ownership of customer service activities and be a key contact for customers.
• Manage enquiries across phone, email, and face-to-face interactions.
• Build and maintain strong, long-term customer relationships.
• Take ownership of issues, complaints and escalations with timely resolution.
• Process orders, quotations, returns and invoices accurately.
• Provide product information and recommend suitable solutions.
• Monitor and follow up on outstanding orders and requests.
• Liaise with internal departments to meet customer expectations.
• Support and assist other team members with knowledge sharing.
• Maintain accurate customer records in internal systems.
• Identify opportunities to improve service processes and efficiencies.

Conocimientos

Senior customer service

Relationship building

Communication

Ownership mindset

Organisational skills

Autonomy with team support

Herramientas

CRM/ERP systems

Microsoft Office

Descripción del empleo

Senior Customer Service Representative
Brisbane | Full-Time | Immediate Start
Are you an experienced Customer Service professional ready to take the next step in your career? Do you pride yourself on building strong customer relationships, taking ownership and delivering exceptional service?
Our client is a well-established, family-owned Australian supplier of safety equipment, workwear and footwear. They are seeking an experienced Senior Customer Service Representative to join their close-knit team.
This is an excellent opportunity to join a respected Australian business where you will play an important role in managing customer relationships, supporting daily operations and helping maintain high service standards.
Working Hours: Monday to Friday, 8:00am - 4:30pm | Onsite

About the Role

Reporting to management, you will take ownership of customer service activities, acting as a key point of contact for customers and ensuring enquiries and orders are managed efficiently and professionally.
You will bring a proactive approach to customer service, confidently manage complex enquiries, resolve issues and work closely with internal departments to ensure a seamless customer experience. You will also provide guidance and support to the wider team when required.

Key Responsibilities

• Manage customer enquiries across phone, email and face-to-face interactions.
• Build and maintain strong, long-term customer relationships.
• Take ownership of customer issues, complaints and escalations, ensuring timely resolution.
• Process customer orders, quotations, returns and invoices accurately.
• Provide product information and recommend suitable solutions to customers.
• Monitor and follow up outstanding orders, enquiries and customer requests.
• Liaise with internal departments to ensure customer expectations are met.
• Support and assist other team members, sharing knowledge and best practices.
• Maintain accurate customer records and information within internal systems.
• Identify opportunities to improve customer service processes and efficiencies.

About You

To be successful in this role, you will ideally have:

• Previous experience in a Senior Customer Service or experienced Customer Service role.
• Demonstrated ability to manage customer enquiries and resolve complex issues independently.
• Strong communication and relationship-building skills.
• The confidence to take ownership and manage competing priorities.
• Excellent organisational skills and attention to detail.
• The ability to work autonomously while supporting a close-knit team.
• Intermediate Microsoft Office skills.
• Experience with CRM or ERP systems (highly regarded).
• A proactive, professional and solutions-focused approach.

Experience within safety equipment, PPE, workwear, footwear or a trade-related industry would be highly regarded.

What's on Offer?

• Permanent, full-time opportunity with an immediate start.
• Monday to Friday hours - 8:00am to 4:30pm.
• Excellent work-life balance.
• Join a supportive, close-knit team within a respected Australian-owned family business.
• A senior position with the opportunity to take ownership and make an impact.
• Ongoing training and career development opportunities.
• Stable, long-term employment.
• Competitive salary package.

If you're an experienced Customer Service professional looking for a role where you can take ownership, build strong relationships and make a real difference, we'd love to hear from you!