Customer Service Representative

Stacey Fear; Townsville City; On-site; AUD 52,000 - 64,000; Full time

Benefits offered by this job

Permanent full-time employment

Competitive salary package

Ongoing training and development

Supportive team culture

Career progression opportunities

Stable role in growing organisation

Townsville location

Job summary

Hays, in collaboration with a leading Australian manufacturer, is seeking a Customer Service Representative in Townsville. You will be the first point of contact for customers, handling product enquiries, quotations and order management while working closely with internal teams to grow the business.

This permanent full-time role offers a competitive salary package, ongoing training and genuine opportunities for career progression within a growing organisation.

Qualifications

• Previous experience in customer service, administration or sales support role.
• Strong communication and relationship-building skills.
• High attention to detail and organisational abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Problem-solving skills with a customer-focused approach.
• Proficiency in Microsoft Office and general computer systems.
• Positive attitude with a willingness to learn and grow.
• Experience within manufacturing, construction, building products or industrial environments will be highly regarded.

Responsibilities

• Managing customer enquiries via phone and email
• Preparing and following up quotations
• Converting enquiries into sales opportunities
• Coordinating with warehouse, sales and operations teams
• Ensuring customer orders and deliveries are managed efficiently
• Building and maintaining strong customer relationships
• Providing accurate product and service information
• Supporting continuous improvement initiatives to enhance customer experience

Skills

Customer service

Communication

Attention to detail

Organisational skills

Multitasking

Problem solving

Microsoft Office

Tools

CRM systems

Job description

Customer service role with growth opportunities in a leading manufacturer.

Your New Company

Hays is proud to partner with a well-established and respected Australian manufacturing organisation with a long history of delivering quality building products to customers nationwide. With a strong reputation for innovation, service excellence and employee development, this business offers a supportive team environment and genuine opportunities for career progression.

Your New Role

As a Customer Service Representative, you will be the first point of contact for customers, providing exceptional support across product enquiries, quotations and order management. Working closely with internal teams, you will play a key role in maintaining customer relationships while identifying opportunities to support business growth.

Key responsibilities include:

• Managing customer enquiries via phone and email
• Preparing and following up quotations
• Converting enquiries into sales opportunities
• Coordinating with warehouse, sales and operations teams
• Ensuring customer orders and deliveries are managed efficiently
• Building and maintaining strong customer relationships
• Providing accurate product and service information
• Supporting continuous improvement initiatives to enhance customer experience

What You'll Need to Succeed

• Previous experience in a customer service, administration or sales support role
• Strong communication and relationship-building skills
• High attention to detail and organisational abilities
• Ability to manage multiple priorities in a fast-paced environment
• Problem-solving skills with a customer-focused approach
• Proficiency in Microsoft Office and general computer systems
• Positive attitude with a willingness to learn and grow
• Experience within manufacturing, construction, building products or industrial environments will be highly regarded

What You'll Get in Return

• Permanent full-time employment
• Competitive salary package
• Ongoing training and professional development
• Supportive and inclusive team culture
• Career progression opportunities within a growing organisation
• Stable role with an industry-leading business
• Convenient Townsville location
• Opportunity to develop both customer service and commercial skills