Customer Service Representative

Stellar Recruitment Pty; Townsville City; On-site; AUD 66,000 - 70,000; Full time

Benefits offered by this job

Base salary 65,990–70,000 AUD

14% Superannuation

10% Annual Bonus Opportunity

Rotating roster

Temp to Permanent role

Supportive team environment

Long-term career development

Job summary

Stellar Recruitment Pty in Townsville is seeking a Customer Service Representative to join a busy manufacturing team. You will be the first point of contact for customers, handling enquiries by phone and email, processing orders and coordinating deliveries.

You will work closely with production, warehouse, procurement and sales to ensure an outstanding customer experience, maintain records and build lasting relationships.

Qualifications

• Experience in customer service, administration, internal sales or account support.
• Strong communication and relationship-building skills.
• Excellent attention to detail and ability to manage multiple priorities.
• Proficiency with computer systems and standard software.

Responsibilities

• Manage customer enquiries via phone and email
• Prepare quotes and process customer orders
• Coordinate deliveries and logistics requirements
• Liaise with production, warehouse, transport and sales teams
• Resolve customer issues and provide tailored solutions
• Maintain accurate customer records and system updates
• Build and maintain strong customer relationships

Skills

Customer service

Administration

Internal sales

Account support

Tools

CRM software

MS Office

Job description

Looking to join a well-established Australian manufacturer with genuine career opportunities? We're seeking a motivated Customer Service Representative to join a busy Townsville-based team. This is a fast-paced role where you'll be the first point of contact for customers, managing enquiries, processing orders, coordinating deliveries and working closely with internal teams to ensure an outstanding customer experience. The position involves customer enquiries by phone and email, order processing, logistics coordination, and collaboration with production, warehouse, procurement and sales teams.

What's on Offer?

• Base salary from $65,990, with flexibility up to $70,000 depending on experience
• 14% Superannuation
• 10% Annual Bonus Opportunity
• Rotating roster
• Monday - Thursday Late shift hours are 9AM - 5PM, and Friday is 7AM to 4PM
  Monday - Thursday Early shift hours are 7.30AM - 4PM and Friday is 7AM - 1PM
• Temp to Permanent role
• Supportive team environment
• Long-term career development with a recognised Australian manufacturer

Key Responsibilities

• Manage customer enquiries via phone and email
• Prepare quotes and process customer orders
• Coordinate deliveries and logistics requirements
• Liaise with production, warehouse, transport and sales teams
• Resolve customer issues and provide tailored solutions
• Maintain accurate customer records and system updates
• Build and maintain strong customer relationships

About You

• Previous experience in customer service, administration, internal sales or account support
• Strong communication and relationship-building skills
• Excellent attention to detail and organisational skills
• Ability to manage multiple priorities in a fast-paced environment
• Confident using computer systems and learning new software
• Experience within manufacturing, building products, construction, logistics or industrial industries will be highly regarded