Customer Service Operator

Norwest Recruitment; Blacktown; On-site; AUD 59,000 - 72,000; Full time

Job summary

Norwest Recruitment is seeking a Customer Service Operator to join a long-standing global organisation in Western Sydney. This hands-on role focuses on delivering seamless order processing, effective communication with customers, and support for the sales team.

You will handle inquiries, coordinate with warehouses and freight providers, and contribute to upholding timely deliveries while exploring upsell opportunities. A proactive, detail-oriented mindset is essential in a fast-paced environment.

Qualifications

• Previous experience in customer service, call centre or sales support
• Strong verbal communication and professional telephone manner
• Excellent attention to detail and accuracy when processing orders
• Confidence making outbound calls and proactively engaging with customers

Responsibilities

• Managing incoming customer calls and enquiries relating to orders, products, pricing and availability
• Processing customer orders accurately through SAP
• Liaising with warehouse managers, sales representatives and freight companies regarding orders and deliveries
• Following up outstanding orders, backorders, stock availability and delivery issues
• Making proactive outbound calls to customers to follow up enquiries, quotes and orders
• Identifying opportunities to upsell and cross-sell products and generate additional business
• Providing sales support to Business Development Executives, including stock level reporting and order assistance
• Managing enquiries through the ticketing system and shared inbox
• Processing invoices and general administration associated with customer orders
• Building strong relationships with customers through reliable, responsive and professional service
• Working closely with the broader Hub team to resolve customer, stock and delivery issues

Skills

Customer service

Outbound calling

Communication

Teamwork

Sales awareness

Tools

SAP

CRM software

Ticketing system

Microsoft Office

Job description

Customer Service Operator
Western Sydney | Permanent Full-Time | $65,000 + Super

Join a supportive team and become a key point of contact for customers and sales teams across Australia. An exciting opportunity has become available for an enthusiastic Customer Service Operator to join a long standing global organisation.

This is a hands-on customer service role where you will be responsible for managing customer enquiries, processing orders, coordinating with warehouses and freight providers, and supporting the sales team to deliver a seamless customer experience.

You’ll be joining an established team and will work closely with the Hub Manager and broader sales and warehouse teams.

About the Role

You will be the key point of contact for customers and sales representatives, helping to ensure orders are processed accurately and delivered on time.

Your responsibilities will include:

• Managing incoming customer calls and enquiries relating to orders, products, pricing and availability
• Processing customer orders accurately throughSAP
• Liaising with warehouse managers, sales representatives and freight companies regarding orders and deliveries
• Following up outstanding orders, backorders, stock availability and delivery issues
• Making proactive outbound calls to customers to follow up enquiries, quotes and orders
• Identifying opportunities toupselland cross-sell products and generate additional business
• Providing sales support to Business Development Executives, including stock level reporting and order assistance
• Managing enquiries through the ticketing system and shared inbox
• Processing invoices and general administration associated with customer orders
• Building strong relationships with customers through reliable, responsive and professional service
• Working closely with the broader Hub team to resolve customer, stock and delivery issues

The role will involve a combination of inbound and outbound customer contact. While call volumes will vary, the successful person will be comfortable working in a busy environment where customer service, accuracy and responsiveness are important.

About You

You’ll be a confident and proactive customer service professional who enjoys speaking with customers and getting things done.

To be successful, you will ideally have:

• Previous experience in customer service, call centre, sales support or a strong desire to learn
• Strong verbal communication and a professional telephone manner
• Excellent attention to detail and accuracy when processing orders
• Confidence making outbound calls and proactively engaging with customers
• A genuine commercial mindset and willingness to identify sales opportunities
• Good computer skills and experience using Microsoft Office
• Previous experience usingSAP although training will be provided
• Experience working with ticketing systems, shared inboxes or CRM platforms is advantageous
• The ability to work collaboratively with sales, warehouse and operational teams
• A positive, motivated and outgoing personality

Exact experience not essential — what matters most is your customer service ability, communication skills and willingness to learn.

What's on Offer?

• Permanent full-time opportunity
• $65,000 + super
• Join an established and supportive team
• Comprehensive onboarding and training provided
• A varied role combining customer service, administration and sales support
• Opportunities to grow your career in reputable organisation