Auto Parts Customer Service & Sales Associate

Gpc Asia Pacific; Brisbane; On-site; AUD 45,000 - 50,000; Part time

Benefits offered by this job

12% Superannuation

30% off Telstra services

240+ brands and partners

16 weeks of paid parental leave

Telstra Extra Day Off

Gender affirmation leave

Cultural Leave

Blood Donor Leave

4 weeks of additional leave

LinkedIn Learning access

Job summary

Telstra in Brisbane is seeking a part-time Retail Consultant to assist customers with product selection, service activation and basic troubleshooting, delivering in-store experiences that leave customers satisfied.

You will stay informed about the latest gadgets and services, helping customers connect and understand options while contributing to team success and customer satisfaction.

Qualifications

• Great communication skills and customer service orientation.
• Solution-oriented approach to assisting customers and solving issues.
• Sales-driven with ability to meet KPIs in a retail environment.
• Willingness to learn and adapt in a fast-paced store setting.
• Resilience and positive attitude in busy periods.
• Customer-facing experience is a plus but not required.

Responsibilities

• Deliver Exceptional Customer Experiences by helping customers find the right products and services.
• Be the Go-To Tech Expert by staying up-to-date with gadgets and services and offering informed guidance.
• Achieve and Excel by using consultative selling skills to meet and exceed sales targets and KPIs.
• Collaborate with team to create a welcoming environment and support store goals.

Skills

Customer service

Sales ability

Communication

Problem solving

Teamwork

Tools

ERP

CRM

Job description

Job Description

Employment Type Permanent

Job Summary

As a Retail Consultant, you will provide frontline support by assisting customers with product selection, service activation, and troubleshooting basic issues. You will create positive experiences through effective communication and adherence to retail standards. This role demonstrates foundational autonomy and contributes to customer satisfaction and store performance.

Job Titles and Locations:

• Part Time Customer Service & Sales Consultant WILLOWS – Closing Date 7 Nov :59pm
• Part Time Customer Service & Sales Consultant MACKAY – Closing Date 28 Oct :59pm
• Part Time Customer Service & Sales Consultant IPSWICH – Closing Date 28 Oct :59pm
• Part Time Customer Service & Sales Consultant EARLVILLE – Closing Date 24 Oct :59pm
• Part Time Customer Service & Sales Consultant ROBINA – Closing Date 31 Oct :59pm
• Part Time Customer Service & Sales Consultant NORTH LAKES – Closing Date 28 Oct :59pm
• Part Time Customer Service & Sales Consultant BRISBANE ICON – Closing Date 29 Oct :59pm

What You’ll Be Doing:

• Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
• Be the Go‑To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
• Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
• Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Salary and Benefits:

• Hourly Rate: $33.33 per hour

*Junior rates apply for those under 20 years of age.

*Penalty rates are as follows: Additional 25% for weekday hours worked after 6 PM, 25% for hours worked on Saturday, 100% for hours worked on Sunday and 150% for hours worked on public holidays.

• Plus 12% Superannuation

• Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
• Leave Options: Take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.
• Training & Career Growth Opportunities: Access over 17,000 learning programs through LinkedIn Learning and take advantage of a range of development opportunities designed to build your skills and support your career growth, helping you prepare for your next step.
• Flexibility: We offer flexible working hours and a supportive approach to parental leave - do it your way!
• Recognition & Rewards: Benefit from performance rewards and a range of recognition programs to celebrate your success.
• Inclusive Culture: Join a diverse and inclusive team where everyone’s unique perspective is valued and respected.

Is It You We’re Looking For?

• Great Communication Skills: You’re a natural at connecting with people and making their day better.
• Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.
• Sales Drive: You’re motivated to achieve (and exceed!) sales targets and KPIs.
• Passion for Learning: You’re eager to grow and develop your skills in a dynamic environment.
• Resilience and Positivity: You have a can‑do attitude, even when things get busy.
• Customer‑Facing Experience: Previous experience is a plus but not required—bring your enthusiasm and we’ll teach you the rest!

People2people Opportunity

People2people are excited to be partnering with a market-leading supplier within the hospitality and commercial sectors, our client has earned a reputation for quality, reliability and exceptional customer service. Backed by a strong national distribution network, extensive supplier partnerships and a loyal customer base, they continue to experience sustained growth and are now looking to strengthen their Brisbane customer service team with like-minded professionals.

Opportunity

This role would suit a hands‑on team leader who enjoys supporting and developing people, improving processes while remaining actively involved in day‑to‑day operations while working with clients. Reporting into the Branch Manager, you will oversee the daily activities of the Customer Service team while working closely with various internal stakeholders while managing a small client portfolio to drive sales, processing orders and supporting an Account Manager.

Selection Criteria

• Previous experience leading or supervising a high volume, fast paced customer service team
• Bring a proactive, solutions-focused approach to leadership
• Experience supporting sales teams and key customer account
• Experience within wholesale, distribution or supply chain environments is highly advantageous
• Highly developed communication and stakeholder management skills
• Experience working with ERP and/ or CRM systems
• Growing business with a reputation of quality products, service and teams
• Join a stable, well-established Australian business with a strong market presence
• Collaborative and supportive leadership team
• Genuine opportunity to influence processes and drive positive change
• Wacol location with onsite parking
• Competitive salary package with additional benefits and employee initiatives