Customer Service Officer

People2people - Brisbane; Brisbane; On-site; AUD 42,000 - 60,000; Full time

Benefits offered by this job

Ample street parking

Job summary

People2people - Brisbane is seeking an experienced Customer Service Officer for an initial 6–8 week assignment in inner South Brisbane. You will handle high volumes of enquiries, process orders, and ensure accurate data entry while maintaining strong customer relationships.

Working Monday to Friday from 7:00am to 3:00pm, you will contribute to a fast-paced FMCG team, with the potential for extension and opportunity to gain experience in a respected industry leader.

Qualifications

• Previous customer service experience in a busy environment.
• Strong attention to detail and accuracy.
• Excellent communication and interpersonal skills.
• Professional and confident phone manner.
• High computer literacy and the ability to learn new systems quickly.
• Ability to multitask and prioritise in a fast-paced environment.
• FMCG industry experience is highly regarded.

Responsibilities

• Process customer orders via phone, email, and live chat.
• Manage returns, exchanges and customer enquiries.
• Ensure accurate data entry and order processing.
• Make outbound calls to confirm order details and customer information.
• Maintain and update customer records.
• Build relationships with customers and internal stakeholders.
• Collaborate with the wider team to meet service targets.

Skills

Customer service

Attention to detail

Communication skills

Phone manner

Multitask

Dynamics 365

Computer literacy

FMCG experience

Tools

Dynamics 365

Job description

Looking for your next customer service opportunity with an immediate start? Join a well-established FMCG organisation that is known for its fast-paced environment, strong market presence, and supportive team culture. This is an excellent opportunity to secure a short-term assignment with the potential for extension while gaining experience within a respected industry leader.

About the Company

Our client is a long-standing FMCG business supplying a broad range of consumer products across Australia. With a reputation built on quality, reliability, and exceptional customer service, they offer a friendly and collaborative workplace where team members are valued and supported.

About the Role

We are seeking an experienced and motivated Customer Service Officer to join the team on an initial 6-8 week assignment.

Working Monday to Friday from 7:00am to 3:00pm, you will play a key role in delivering outstanding customer service while managing a high volume of enquiries and order processing activities.

Key responsibilities include:

Processing customer orders via phone, email, and live chat

Managing returns, exchanges, and customer enquiries

Ensuring accurate data entry and order processing

Making outbound calls to confirm order details and customer information

Maintaining and updating customer records

Building strong relationships with customers and internal stakeholders

Working collaboratively with the wider team to meet service and performance targets

About You

To be successful in this role, you will bring:

Previous customer service experience in a busy environment

Strong attention to detail and accuracy

Excellent communication and interpersonal skills

A professional and confident phone manner

High computer literacy and the ability to learn new systems quickly

The ability to multitask and prioritise effectively in a fast-paced environment

Experience using Dynamics 365 (highly advantageous)

FMCG industry experience (highly regarded but not essential)

What's on Offer?

$36.81 per hour + Super

Monday to Friday schedule with no weekend work

Inner South Brisbane location

Ample street parking available

Opportunity to gain experience with a well-known FMCG organisation