Senior Customer Service

Shearwell Australia Pty; Greater Bendigo; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Brand New Facility!!

Competitive salary package

Career development and progression

Supportive and collaborative team

Ongoing training and development

Integral role in delivering customer体验

Job summary

Shearwell Australia Pty is seeking a Senior Customer Service Administrator to join our team in Bendigo, Victoria. You will manage a varied workload across customer service, order processing, administration and government reporting, reporting to the Australian Operations Manager.

You will handle calls, resolve enquiries, process orders with meticulous accuracy, prepare reports for government bodies, and support ISO accreditation and internal audits.

Qualifications

• Strong customer service and administration skills with a confident telephone manner.
• Exceptional attention to detail and a commitment to accurate orders, reports and records.
• The ability to multitask, learn quickly and adapt to changing workloads in a fast-paced environment.
• Confidence working independently, following instructions and established procedures, and contributing to a close team.

Responsibilities

• Answer incoming calls professionally, including during busy periods, and provide a high standard of customer service.
• Work through customer enquiries and problems over the phone, follow up on resolutions and elevate matters when required.
• Process customer orders efficiently and meticulously, checking all details before submission. Accuracy is essential.
• Manage day-to-day administration, including data entry, correspondence, records and document preparation.
• Prepare and check reports for government bodies, ensuring accuracy, complete supporting records and deadlines are met.
• Assist the Australian Operations Manager with ISO accreditation, annual government audits and internal audits, including documentation and follow-up actions.

Skills

Customer service

Administration

Attention to detail

Multitasking

Independent worker

Tools

MS Office

Job description

Join a global organisation with a friendly, engaging culture as we prepare to move into brand-new facilities!!

We’re looking for an organised, detail-focused Senior Customer Service Administrator who takes pride in delivering excellent customer service and getting things right.

Reporting directly to the Australian Operations Manager, you’ll manage a varied workload across customer service, order processing, administration, government reporting and audit support. You’ll need to work confidently on your own while collaborating closely with the team.

Key responsibilities

Answer incoming calls professionally, including during busy periods, and provide a high standard of customer service.

Work through customer enquiries and problems over the phone, follow up on resolutions and elevate matters when required.

Process customer orders efficiently and meticulously, checking all details before submission. Accuracy is essential.

Manage day-to-day administration, including data entry, correspondence, records and document preparation.

Prepare and check reports for government bodies, ensuring accuracy, complete supporting records and deadlines are met.

Assist the Australian Operations Manager with ISO accreditation, annual government audits and internal audits, including documentation and follow-up actions.

Balance competing priorities, support colleagues and use quieter periods productively to complete reporting, administration and outstanding tasks.

What you’ll bring

Strong customer service and administration skills, with a confident telephone manner and practical problem-solving ability.

Exceptional attention to detail and a commitment to accurate orders, reports and records.

The ability to multitask, learn quickly and adapt to changing workloads in a fast-paced environment.

Confidence working independently, following instructions and established procedures, and contributing to a close team.

Reliability, initiative and accountability, with strong organisation and follow-through.

Confidence using business systems, email, spreadsheets and documents.

Experience with government reporting, ISO documentation or audits would be advantageous.

If you enjoy variety, take ownership of your work and value accuracy and teamwork, we’d love to hear from you.

Why Join Shearwell Australia

We foster a supportive and collaborative culture where initiative is recognised, ideas are welcomed and professional development is encouraged.

In return, you will enjoy:

• Brand New Facility!!
• Competitive salary package
• Career development and progression opportunities
• A supportive and collaborative team environment
• Ongoing training and development
• The opportunity to play an integral role in delivering exceptional customer experiences

If you are looking for a role where every day is different and your organisational skills can make a real impact, we'd love to hear from you.