Sales Development Representative

Nearheal Pty Ltd (trading as Nearheal); Sydney; Hybrid; AUD 55,000 - 90,000; Full time

Job summary

Sitemate is seeking a Sales Development Representative to qualify and route inbound leads across self-service and inside sales channels. You will engage prospects by phone, email, live chat, and via Slack, with Salesforce as the backbone for pipeline management.

Live coaching feedback helps optimize objection handling and next steps, driving demo bookings and target attainment. This role offers room to grow within a fast-moving environment that values internal progression and performance-driven

Qualifications

• Experience qualifying inbound leads and routing them to the appropriate teams.
• Familiarity with CRM tools and live chat platforms.
• Ability to coordinate demos and maintain clean, enriched pipelines.

Responsibilities

• Qualify and route inbound leads across self-service and inside sales channels.
• Engage prospects via phone, email, live chat, and internal tools.
• Maintain and enrich pipeline data in Salesforce with guidance from coaching tools.
• Support and track product demonstrations booked and completed.

Skills

Inbound lead qualification

Lead routing

Phone outreach

Email outreach

Live chat

Slack

Salesforce

Coaching feedback

Demo scheduling

Tools

Salesforce

Slack

Job description

Link to role introduction video: https://www.loom.com/share/0835cfb3e3f54c0ebdaf5ffcd7ffeaf2

Thanks for stopping by and learning more about this role at Sitemate!

The Sales Development Representative is responsible for qualifying and routing inbound leads across two channels: self-service and inside sales. This role involves frequent engagement with prospects through phone calls, emails, live chat, and internal tools such as Slack and Salesforce. This role runs inside that same AI-native approach we build for customers. Leads and account data flow into an AI-populated Salesforce, so reps start from a clean, enriched pipeline instead of manual entry. Every call is coached live by ClaudeMate, giving real-time feedback on framing, objection handling, and next steps as the conversation happens. Success in the role is measured by the number of product demonstrations booked and completed, with a strong track record of team performance consistently meeting or exceeding monthly targets.

Room to grow, fast-tracked

We hire SDRs expecting you to grow past the role. “Grow from Within