RV Warranty & Service Coordinator

Victorian RV Sales; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

Victorian RV Sales is seeking an organised Warranty & Service Administrator to join our busy Service & Aftersales team in Pakenham. You will coordinate warranty claims, service bookings, parts and technicians, ensuring smooth workflow and clear customer communication throughout the aftersales process.

Ideal candidates will have strong administration skills, attention to detail and excellent customer service. This role offers a hands-on, team-focused environment in a caravan dealership setting.

Qualifications

• Experience in service, warranty or dealership administration is desirable.
• Strong admin and computer skills with attention to detail.
• Excellent communication and customer service abilities.
• Ability to juggle multiple tasks and priorities.

Responsibilities

• Manage and process manufacturer warranty claims end-to-end.
• Prepare warranty docs and submit claims to manufacturers.
• Follow up on warranty approvals, claims and payments.
• Book and coordinate caravan servicing, repairs and inspections.
• Prepare job cards, repair orders and quotes.
• Coordinate jobs with workshop technicians and suppliers.

Skills

Organised

Administration

Communication

Customer service

Multitasking

Problem solving

Teamwork

Tools

Microsoft Office

CRM software

Scheduling software

Job description

Victorian RV Sales is seeking an organised Warranty & Service Administrator to join our busy Service & Aftersales team in Pakenham. You will coordinate warranty claims, service bookings, parts and technicians, ensuring smooth workflow and clear customer communication throughout the aftersales process.

Ideal candidates will have strong administration skills, attention to detail and excellent customer service. This role offers a hands-on, team-focused environment in a caravan dealership setting.