WARRANTY & SERVICE ADMINISTRATOR

Victorian RV Sales; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

Victorian RV Sales is seeking an organised Warranty & Service Administrator to join our busy Service & Aftersales team in Pakenham. You will coordinate warranty claims, service bookings, parts and technicians, ensuring smooth workflow and clear customer communication throughout the aftersales process.

Ideal candidates will have strong administration skills, attention to detail and excellent customer service. This role offers a hands-on, team-focused environment in a caravan dealership setting.

Qualifications

• Experience in service, warranty or dealership administration is desirable.
• Strong admin and computer skills with attention to detail.
• Excellent communication and customer service abilities.
• Ability to juggle multiple tasks and priorities.

Responsibilities

• Manage and process manufacturer warranty claims end-to-end.
• Prepare warranty docs and submit claims to manufacturers.
• Follow up on warranty approvals, claims and payments.
• Book and coordinate caravan servicing, repairs and inspections.
• Prepare job cards, repair orders and quotes.
• Coordinate jobs with workshop technicians and suppliers.

Skills

Organised

Administration

Communication

Customer service

Multitasking

Problem solving

Teamwork

Tools

Microsoft Office

CRM software

Scheduling software

Job description

Victorian RV Sales is looking for an organised, capable and customer-focused Warranty & Service Administrator to join our busy Service & Aftersales team in Pakenham. This is a varied role where no two days are quite the same. You'll be helping coordinate warranty claims, service and repair bookings, parts, technicians and customers — making sure jobs keep moving and nothing falls through the cracks. You'll work closely with our Service Manager, technicians, caravan manufacturers and suppliers and be an important point of contact for our customers throughout the aftersales process.

Key responsibilities

• Managing and processing manufacturer warranty claims from start to finish
• Preparing warranty documentation and submitting claims to manufacturers
• Following up warranty approvals, outstanding claims and payments
• Booking and coordinating caravan servicing, repairs and inspections
• Preparing job cards, repair orders and quotations
• Coordinating jobs with workshop technicians
• Identifying and ordering parts required for warranty, service and repair work
• Following up suppliers and manufacturers regarding parts availability and delivery
• Keeping customers informed about the progress of their caravan
• Handling customer enquiries and helping resolve service issues professionally

About you

• Organised, reliable, practical and good with people
• Strong administration and computer skills
• Excellent attention to detail
• Great communication and customer service skills
• The ability to juggle multiple jobs and priorities without losing track of the details
• Confidence dealing with customers, technicians, suppliers and manufacturers
• Good problem-solving skills and the initiative to follow things through
• The ability to work independently while being part of a close-knit team
• A professional, positive attitude and a genuine willingness to help
• Previous experience in a service, warranty, parts or dealership administration role, particularly within the caravan, RV or automotive industry (desirable)

About us

We're a busy, established caravan dealership with a strong focus on looking after our customers well beyond the initial sale. You'll be joining a friendly, hands-on team where your role genuinely matters.