Warranty & Service Coordinator (On‑Site, Mon–Fri)

Austrack Campers; Caboolture; Sur place; AUD 55 000 - 75 000; Plein temps

Résumé du poste

Austrack Campers and Caravan Group is seeking a customer-focused Warranty Technician to join our team. You will support customers and our service department with warranty enquiries, bookings and administration, helping ensure each customer receives a positive experience.

In this role you’ll handle warranty inquiries, troubleshoot, manage claims and service bookings, and liaise with third-party repairers. You’ll work with CRM systems (Zoho Desk advantageous) and support showrooms nationwide.

Qualifications

• Previous Technical and Warranty experience.
• Excellent verbal and written communication skills.
• Strong attention to detail and organisational skills.
• Ability to think on your feet and work efficiently under pressure.

Responsabilités

• Answering incoming calls and helping customers troubleshoot issues.
• Assisting with warranty claims and related administration.
• Managing email enquiries and service bookings.
• Supporting our national showrooms with service and warranty questions.
• Liaising with third-party repairers about warranty work.
• Assisting the service department with warranty, parts and service matters.
• Following up with customers after service to check their experience.

Connaissances

Warranty experience

Customer service

Communication skills

CRM systems

Outils

Zoho Desk

Description du poste

Austrack Campers and Caravan Group is seeking a customer-focused Warranty Technician to join our team. You will support customers and our service department with warranty enquiries, bookings and administration, helping ensure each customer receives a positive experience.

In this role you’ll handle warranty inquiries, troubleshoot, manage claims and service bookings, and liaise with third-party repairers. You’ll work with CRM systems (Zoho Desk advantageous) and support showrooms nationwide.