Warranty & Parts Administrator

Goldfields Campers; Maryborough; On-site; AUD 55,000 - 75,000; Full time

Job summary

Goldfields Campers & Caravans in Maryborough, VIC, is seeking a Warranty & Parts Administrator to help manage customer enquiries, coordinate parts and support our workshop team. This role sits at the heart of our after-sales service and requires organised, proactive communication with customers and internal teams.

You will keep accurate records, track warranty claims and parts orders, liaise with suppliers, and ensure enquiries progress smoothly.

Qualifications

• Strong organisation skills and attention to detail.
• Clear, friendly communication and a professional phone manner.
• Confident using email, spreadsheets and computer systems.
• Ability to manage several enquiries and prioritise tasks.
• Practical approach to solving problems and learning about products.

Responsibilities

• Respond to warranty and parts enquiries by phone and email.
• Collect customer details, photos and information for assessment.
• Record and track warranty claims, parts orders and job progress.
• Liaise with suppliers about parts availability, deliveries and claims.
• Order parts and coordinate their dispatch or collection.
• Work with the workshop team to organise parts for repairs.
• Keep customers informed and follow up outstanding matters.
• Maintain accurate records of correspondence, approvals and costs.

Skills

Organisation

Communication

Email & spreadsheets

Prioritisation

Problem solving

Job description

Goldfields Campers & Caravans is looking for a Warranty & Parts Administrator to help manage customer enquiries, coordinate parts and support our workshop team. This is an important role in our after-sales service. You'll help customers understand what happens next, keep accurate records and make sure enquiries and parts orders keep moving. Based at our Maryborough business, you'll work closely with our sales, administration and workshop teams. The work is varied, and your organisation and communication will make a real difference to our customers and the day-to-day running of the business.

Key responsibilities

• Responding to warranty and parts enquiries by phone and email
• Collecting customer details, photos and information for assessment
• Recording and tracking warranty claims, parts orders and job progress
• Liaising with suppliers about parts availability, deliveries and claims
• Ordering parts and coordinating their dispatch or collection
• Working with the workshop team to organise parts for repairs
• Keeping customers informed and following up outstanding matters
• Maintaining accurate records of correspondence, approvals and costs

About you

• Strong organisation skills and attention to detail
• Clear, friendly communication and a professional phone manner
• Confidence using email, spreadsheets and computer systems
• The ability to manage several enquiries and prioritise tasks
• A practical approach to solving problems and learning about products
• Patience and professionalism when assisting customers with concerns
• Reliability and the initiative to follow a job through to completion
• Experience in administration, customer service, warranty processing or parts coordination would be highly regarded
• A background in caravans, automotive, machinery or a similar industry would also be useful

About us

Goldfields Campers & Caravans is based in Maryborough, Victoria.