Warranty & Aftersales Admin & Claims Coordinator

Power Equipment; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

Power Equipment in Melbourne, Australia seeks a hands-on Warranty & Aftersales Administration Coordinator to support daily warranty and aftersales operations. You will manage claims, documentation, and communications with customers, dealers, technicians and internal teams, ensuring timely processing and accurate records.

The role requires strong organisation, attention to detail and the ability to juggle multiple priorities while liaising with diverse stakeholders.

Qualifications

• Experience in administration, coordination or customer service.
• Experience in warranty, aftersales, automotive, marine, machinery or a similar industry is highly regarded.
• Strong organisational and time-management skills.
• Excellent written and verbal communication skills.
• Ability to learn industry-specific systems, portals and databases.

Responsibilities

• Receive, review and process warranty claims in accordance with company policies and manufacturer requirements.
• Check warranty submissions for completeness, accuracy and supporting documentation.
• Follow up outstanding information required to process warranty claims.
• Maintain accurate and up-to-date warranty records and claim documentation.
• Liaise with dealers, customers, technicians and suppliers regarding warranty matters.
• Monitor the progress of warranty claims and follow up outstanding claims as required.
• Assist with warranty claim approvals, adjustments, credits and related administration.
• Identify recurring issues, discrepancies or trends and escalate to the National Engineering & Aftersales Manager.
• Ensure warranty documentation is appropriately filed and readily accessible.
• Assist with manufacturer warranty portals and systems as required.
• Provide administrative support for aftersales activities, including service, parts, technical and customer-related matters.
• Assist with coordinating communications between customers, dealers, service personnel and internal departments.
• Maintain accurate records relating to customer and aftersales enquiries.
• Assist with follow-up of outstanding service, warranty and technical matters.
• Prepare correspondence, documentation and other materials as required.
• Assist with the coordination and administration of service campaigns, product updates and other aftersales initiatives.

Skills

Administration

Customer service

Organisation

Time management

Communication

Stakeholder management

Education

Business administration qualification

Tools

Warranty portals

Job description

Power Equipment in Melbourne, Australia seeks a hands-on Warranty & Aftersales Administration Coordinator to support daily warranty and aftersales operations. You will manage claims, documentation, and communications with customers, dealers, technicians and internal teams, ensuring timely processing and accurate records.

The role requires strong organisation, attention to detail and the ability to juggle multiple priorities while liaising with diverse stakeholders.