Warranty and Parts Coordinator

Complete Staff Solutions; Heatherbrae; On-site; AUD 65,000 - 80,000; Full time

Job summary

Complete Staff Solutions in Heatherbrae, NSW, is seeking a Warranty and Parts Coordinator on a 12-month contract to support Snowy River Caravans Newcastle.

Work with the service & parts team to manage warranty claims, coordinate repairs, and keep customers updated throughout the process. The role offers in-depth training and a professional, friendly workplace.

Qualifications

• Experience in warranty administration and claim handling.
• Experience coordinating parts and service orders.
• Strong computer and office admin skills.
• Ability to work autonomously within a team.

Responsibilities

• Manage and process manufacturer warranty claims from start to finish.
• Check warranty coverage and ensure claims meet requirements.
• Prepare warranty documentation.
• Follow up outstanding warranty claims, approvals and payments.
• Order parts required for warranty and service jobs.
• Prepare job cards and repair orders.
• Ensure completed jobs are invoiced and closed.

Skills

Warranty admin

Parts coordination

Service advising

Computer skills

Job description

Complete Staff Solutions – Heatherbrae NSW

Warranty and Parts Coordinator – 12 month contract

Leading brand within the RV industry

Modern, state of the art dealership

In-depth training provided

Utilising your parts and warranty expertise in this maternity leave contract you will play an integral role within the service & parts team.

Snowy River Caravans Newcastle

is a trusted caravan dealership specialising in new Snowy River Caravans while also offering a huge range of quality used caravans.

Supporting the Service Manager and wider service team, your main responsibilities will include:

• Managing and processing manufacturer warranty claims from start to finish
• Checking warranty coverage and ensuring claims meet manufacturer requirements
• Preparing warranty documentation
• Following up outstanding warranty claims, approvals & payments
• Ordering parts required for warranty and service jobs
• Preparing job cards & repair orders
• Ensuring completed jobs are accurately invoiced and closed

and because you consider yourself a ‘customer service specialist’ the following will come naturally to you, all whilst representing Snowy River in a professional and friendly manner:

• Liaising with caravan manufacturers, suppliers and warranty departments
• Coordinating warranty repairs with technicians
• Liaising with parts suppliers and manufacturers regarding availability and delivery
• Booking and coordinating caravan servicing, repairs and inspections
• Keeping customers updated throughout the repair process
• Managing customer expectations and resolving service issues

The ideal candidate looks like this:

• Previous experience in warranty administration, parts coordination or service advising
• Background in automotive, RV or similar dealership
• Knowledge of vehicle or caravan components, repairs & servicing
• Familiarity with manufacturer warranty processes & claim procedures
• Good computer and general admin capabilities
• The ability to work autonomously while being a supportive team member

Take this opportunity to work for a brand you can be proud of.