Warranty Administrator Experienced

Freeway Motor Group; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

Freeway Motor Group in Seaford, VIC, is seeking an experienced Warranty Administrator to join our Seaford team on a full-time basis. You will manage warranty claims, ensure compliance with manufacturer guidelines, and support our service team to deliver outstanding customer experiences.

This role requires strong knowledge of warranty processes, familiarity with warranty software and DMS, excellent organisational skills, and the ability to liaise with customers and manufacturers.

Qualifications

• Proven experience as Warranty Administrator in automotive dealership.
• Strong knowledge of warranty processes and manufacturer claims.
• Proficiency with warranty management software and DMS.
• Excellent organizational and communication skills.
• Ability to handle multiple claims and work independently.

Responsibilities

• Process and manage warranty claims per policies.
• Review documentation for accuracy before submission.
• Liaise with warranty department on approvals and coverage.
• Maintain detailed warranty records.
• Communicate with customers on coverage and status.
• Coordinate with service to document warranty work.
• Investigate issues and resolve discrepancies.
• Monitor performance metrics and report trends.
• Ensure compliance with regulations and dealership policies.
• Provide admin support to service management.

Skills

Warranty knowledge

Dealership experience

Warranty software

DMS proficiency

Attention to detail

Tools

GWM/Ateco systems

Warranty management software

Microsoft Office

Job description

Frankston GWM, LDV, RAM, Jeep and Leapmotor is a leading automotive dealership dedicated to delivering exceptional customer service and maintaining the highest standards in vehicle sales and after-sales support. We pride ourselves on our skilled team, our commitment to customer satisfaction, and our reputation as a trusted dealership in the local community. We foster a collaborative workplace culture where every team member plays a vital role in our success.

About the role

We are seeking an experienced Warranty Administrator to join our team at our Seaford VIC location on a full-time basis. This is a key position within our after-sales department, responsible for managing and administering warranty claims, ensuring compliance with manufacturer guidelines, and supporting our service team to deliver outstanding customer experiences. The Warranty Administrator will play a crucial role in maintaining accurate records, processing claims efficiently, and liaising with our Brands to ensure all warranty matters are handled professionally and timeously.

Key responsibilities

• Processing and managing warranty claims in accordance with warranty policies and procedures
• Reviewing warranty documentation and claims to ensure accuracy and completeness before submission to our Manufacturers.
• Liaising with warranty department regarding claim approvals, disputes and warranty coverage queries
• Maintaining detailed and accurate warranty records and documentation for all vehicles and claims
• Communicating with customers regarding warranty coverage, claim status and resolution
• Coordinating with the service department to ensure warranty work is properly documented and coded
• Investigating warranty claim issues and working to resolve discrepancies or rejections
• Monitoring warranty performance metrics and reporting on trends and outcomes
• Ensuring compliance with all relevant automotive industry regulations and dealership policies
• Providing administrative support to the service management team as required

What we’re looking for

• Proven experience working as a Warranty Administrator in an automotive dealership or similar environment
• Strong knowledge of automotive warranty processes, GWM/Ateco warranty systems and manufacturer claim procedures
• Proficiency with warranty management software and dealership management systems (DMS)
• Excellent organisational and attention to detail skills, with the ability to manage multiple claims simultaneously
• Strong written and verbal communication skills with the ability to liaise effectively with customers and internal staff
• Demonstrated problem-solving ability and a proactive approach to resolving warranty disputes
• Ability to work independently and as part of a team in a fast-paced environment
• Proficiency in Microsoft Office applications
• A genuine commitment to providing excellent customer service
• Knowledge of automotive terminology and vehicle systems is advantageous

What we offer

• We provide ongoing professional development opportunities to enhance your skills and career progression within the automotive industry.
• We are committed to maintaining a safe and inclusive workplace where all employees are treated with respect and dignity.
• Our team enjoys a collaborative culture, and we encourage open communication and feedback.
• We also offer flexibility where possible to support a healthy work-life balance, and we provide access to employee benefits and incentives that recognise your contribution to our success.