Automotive Warranty Claims Specialist

Valley Motor Group; Traralgon; On-site; AUD 70,000 - 90,000; Full time

Job summary

Valley Motor Group in Victoria's Gippsland region is seeking an experienced warranty administrator to oversee the preparation, submission and reconciliation of manufacturer warranty claims across multiple franchises. You will monitor KPIs, audit documentation, and work with Service Managers, Workshop Controllers, technicians and Parts to improve processes, accuracy and profitability.

A strong knowledge of warranty policies and portals, and proven ability to manage high volumes while meeting

Qualifications

• Proven experience in automotive warranty administration or management is essential.
• Comprehensive knowledge of warranty policies, claim submission processes and compliance.
• Ability to manage high volumes of warranty claims while maintaining accuracy and deadlines.
• Experience managing outstanding warranty claims and reconciliations.
• Strong analytical skills to interpret warranty performance reports and financial data.

Responsibilities

• Oversee preparation, submission and reconciliation of warranty claims across multiple franchises.
• Ensure claims are submitted accurately and within deadlines to maximise recovery and minimise exposure.
• Proactively manage outstanding claims, aged work and claimable hours.
• Monitor warranty KPIs and report on status, balances and recovery rates.
• Maintain a thorough understanding of manufacturer warranty policies and compliance requirements.
• Conduct regular internal audits to ensure documentation meets manufacturer standards.
• Collaborate with Service Managers, Workshop Controllers, technicians and Parts to ensure accurate processing.
• Manage warranty audits, disputes and appeals to achieve favourable outcomes.
• Identify opportunities to improve warranty processes, team efficiency and profitability.

Skills

Warranty claims management

Policy compliance

Analytical reporting

DMS proficiency

Stakeholder collaboration

Tools

DMS portals

Job description

Valley Motor Group in Victoria's Gippsland region is seeking an experienced warranty administrator to oversee the preparation, submission and reconciliation of manufacturer warranty claims across multiple franchises. You will monitor KPIs, audit documentation, and work with Service Managers, Workshop Controllers, technicians and Parts to improve processes, accuracy and profitability.

A strong knowledge of warranty policies and portals, and proven ability to manage high volumes while meeting