Rostering & Scheduling Officer

Enable Living Supports; Ballarat; On-site; AUD 65,000 - 80,000; Full time

Job summary

Enable Living Supports in Ballarat, VIC is seeking a detail-oriented Rostering & Scheduling Officer to join our team. This full-time role manages rosters for care staff to meet client needs while adhering to awards, enterprise agreements and organisational policies.

You will use rostering software, coordinate with team leaders and managers, monitor compliance and produce reports to support workforce planning and quality disability services across Victoria.

Qualifications

• Proven experience in rostering or scheduling within care or related services.
• Strong proficiency with rostering software and quick mastery of new platforms.
• Excellent organisational skills with ability to manage multiple priorities and meet deadlines.
• Meticulous attention to detail and accuracy in rostering tasks.
• Strong communication skills, written and verbal, for complex scheduling information.
• Knowledge of employment legislation, awards and compliance in rostering.
• Ability to work independently and collaborate with managers and staff.
• Proactive problem-solving to address scheduling issues.
• Understanding of the disability support sector is highly valued.

Responsibilities

• Create, manage and maintain rosters and schedules for support workers across locations/programmes.
• Coordinate scheduling requests from team leaders and managers while balancing needs and preferences.
• Monitor compliance with awards, enterprise agreements and legislative obligations.
• Manage roster changes, amendments and leave approvals with accurate records and updates.
• Utilise rostering software to track scheduling information and ensure data accuracy.
• Identify and address scheduling conflicts or gaps; liaise with managers for solutions.
• Prepare rostering reports and analytics to support workforce planning and decision-making.
• Respond to rostering enquiries from staff and management promptly.
• Assist with administrative tasks including documentation and general office support.

Skills

Rostering experience

Scheduling software

Organisation

Attention to detail

Communication

Legislation knowledge

Independence

Problem-solving

Disability sector understanding

Tools

Rostering software

Job description

Enable Living Supports is seeking a detail-oriented and organised Rostering & Scheduling Officer to join our team. This is a full-time position based in Ballarat, VIC. In this role, you will be responsible for managing rosters and schedules that directly support our service delivery operations. You will play a crucial part in ensuring that our support workers are efficiently scheduled to meet client needs whilst maintaining compliance with staffing requirements and organisational policies. This position is integral to the smooth functioning of our operations and directly impacts the quality of care and support we provide to our clients.

Key responsibilities

• Create, manage and maintain comprehensive rosters and schedules for support workers across multiple locations or programmes
• Coordinate scheduling requests from team leaders and managers, balancing organisational needs with employee preferences
• Monitor and ensure compliance with award requirements, enterprise agreements and legislative obligations relating to rostering practices
• Manage roster changes, amendments and leave approvals, maintaining accurate records and communicating updates to relevant staff
• Utilise rostering software and systems to track scheduling information, ensuring data accuracy and system integrity
• Identify and address scheduling conflicts or gaps in coverage, liaising with managers to find appropriate solutions
• Prepare rostering reports and analytics to support workforce planning and operational decision-making
• Respond to rostering enquiries from staff and management in a timely and professional manner
• Assist with administrative tasks including documentation, record keeping and general office support as required

What we’re looking for

• Proven experience in a rostering, scheduling or similar administrative role, ideally within a care, support services or related industry
• Strong proficiency with rostering and scheduling software systems, and demonstrated ability to quickly master new platforms
• Excellent organisational skills with the ability to manage multiple competing priorities and meet tight deadlines
• Meticulous attention to detail with a commitment to accuracy in all rostering and scheduling tasks
• Strong communication skills, both written and verbal, with the ability to explain complex scheduling information clearly
• Knowledge of relevant employment legislation, awards and compliance requirements related to rostering practices
• Ability to work independently whilst also collaborating effectively with managers, team leaders and support workers
• Problem-solving skills and a proactive approach to identifying and resolving scheduling issues
• A commitment to supporting quality service delivery and understanding of the disability support or community services sector is highly valued

What we offer

• A competitive salary and conditions package
• Opportunities for professional development and training to enhance your skills and career progression
• A collaborative team environment where your contributions are valued and recognised
• Access to employee wellbeing programmes and support services
• Work-life balance initiatives including flexible working arrangements where possible
• A meaningful role that directly contributes to improving the lives of people with disabilities

About us

Enable Living Supports is a leading provider of support services for people with disabilities across Victoria. We are committed to delivering person-centred, high-quality support that enables individuals to live their lives with dignity, choice and independence. Our mission is to empower people with disabilities to achieve their goals and participate fully in their communities. We value integrity, respect, innovation and collaboration, and we are dedicated to creating an inclusive workplace where all employees feel supported and valued. Enable Living Supports operates with a strong commitment to compliance, quality and continuous improvement, ensuring that we consistently meet the needs of the people we support and the communities we serve.