Rostering Officer

Advance Support Services; North Lakes; Hybrid; AUD 42,000 - 54,000; Part time

Benefits offered by this job

Part-time 3 days per week (M, W, F)

Immediate start

On-call allowance

Supportive team culture

Professional development

Flexible work-from-home arrangements

Job summary

Advance Support Services – North Lakes QLD is seeking a meticulous Rostering Officer to coordinate staff rosters and manage shift changes for NDIS clients.

You will prepare rosters, assign workers, and ensure coverage is secured at least two weeks ahead, with on-call duties once every few weeks after two months.

Qualifications

• At least 1 year of roster management experience.
• Experience in NDIS or disability services is preferred.
• Proficient in MS Office applications.
• Familiar with rostering systems such as Brevity or Shift Care.

Responsibilities

• Prepare and maintain staff rosters across services.
• Match support workers to clients based on needs and preferences.
• Manage roster changes when staff are sick or on leave.
• Fill vacant shifts by contacting available staff and arranging replacements.
• Respond to last-minute shift requests with suitable staff.
• Keep staff availability and shift confirmations up to date.
• Communicate roster changes to staff and office staff.
• Coordinate with Service Coordinators on staffing needs and preferences.
• Publish rosters and ensure shifts are filled at least two weeks in advance.
• Refer staffing issues to HR as needed.
• Keep management informed of staffing needs and upcoming requirements.
• Participate in on-call roster after initial months.

Skills

Roster management

NDIS experience

MS Office

Brevity

Shift Care

Tools

Brevity

Shift Care

Microsoft Office

Job description

Advance Support Services – North Lakes QLD

At Advanced Support Services, we offer individuals the opportunity to pursue a rewarding career in Disability Support. We believe in making a difference in the lives of individuals living with disabilities, and we are passionate about providing the highest level of care and support.

As our organisation continues to grow, we are looking for a reliable, organised and proactive Rostering Officer to coordinate staff rosters, manage shift changes and help ensure our NDIS clients' staffing needs are met.

About us

At Advanced Support Services, we offer individuals the opportunity to pursue a rewarding career in Disability Support. We believe in making a difference in the lives of individuals living with disabilities, and we are passionate about providing the highest level of care and support.

As our organisation continues to grow, we are looking for a reliable, organised and proactive Rostering Officer to coordinate staff rosters, manage shift changes and help ensure our NDIS clients' staffing needs are met.

What We Offer

• Part-time employment: 3 working days per week (M, W, & F)

• Immediate start

• On-call allowance

• A supportive and inclusive team culture

• Opportunities for professional development

• Flexible work-from-home arrangements to support a healthy work-life balance (subject to approval after the first two months of employment).

• The opportunity to make a real and lasting difference in people’s lives

About the Role

As the Rostering Officer, you will primarily be responsible for preparing and maintaining staff rosters, coordinating shift coverage, and completing day-to-day rostering tasks to ensure our NDIS clients receive consistent support.

Your key responsibilities will be to:

• Prepare and maintain staff rosters across all services.

• Match support workers to clients based on clients' support needs, preferences and requests.

• Manage roster changes when staff call in sick, take leave, cancel shifts or become unavailable.

• Fill vacant shifts by contacting available staff and arranging suitable replacements as quickly as possible.

• Respond to last-minute shift requests from clients by finding and arranging suitable support workers.

• Keep staff availability up to date, including their working days, unavailable dates and shift confirmations.

• Communicate roster changes promptly to support workers and relevant office staff to keep everyone informed.

• Liaise with internal Service Coordinators to understand clients' staffing needs and preferences.

• Follow the organisation's procedures for shift cancellations and staff replacements.

• Ensure rosters are published, and shifts are filled at least two weeks in advance.

• Refer staff employment matters to HR, including concerns about availability, frequent leave and repeated absences.

• Keep management informed of staffing needs by advising HR when additional workers are required to cover current or upcoming services.

• Identify recurring rostering issues and suggest practical ways to improve scheduling and shift coverage.

• Be part of the on-call roster to attend to urgent staff/client issues outside of business hours (once every 3 weeks / Mon to Fri, 5 pm-9:30 pm / Sat to Sun, 6 am-9:30 pm) - commencing two months after starting the role.

What We Are Looking For

To succeed in this role, you will need:

• At least 1 year of experience in roster management, preferably in the NDIS/disability support or community services sector.

• Strong work ethic
• Strong communication and interpersonal skills
• Strong attention to detail and the ability to manage competing priorities in a busy work environment.
• Familiarity with rostering systems such as Brevity, Shift Care, or related CRMs
• Proficiency in Microsoft applications such as Outlook, MS Word, Excel and OneDrive

• A proactive mindset and team-focused approach
• Willingness to participate in an on-call roster and respond to out-of-hours queries as needed

Requirements

• Current Working with Children Check (Blue Card) andthe NDIS Worker Screening Check (Yellow Card)
• NDIS Worker Orientation Module Certificate
• Evidence of Australian Work Rights (if applicable).
• A valid driver’s licence

• Comprehensive car insurance