Rostering Coordinator

Ark Care Partners; Melbourne; On-site; AUD 65,000 - 80,000; Full time

Job summary

Ark Care Partners is seeking a Community Aged Care and Disability Rostering Coordinator to join our team. This full-time, office-based role is located in Cranbourne West, Melbourne, with Monday to Friday work on a rotating roster between 8:00 am and 5:30 pm.

You will develop and maintain rosters for community aged care and disability support services, allocate resources based on client needs and staff availability, and communicate schedules to clients and stakeholders.

Qualifications

• Previous experience desirable in rostering or scheduling, preferably in the aged care or disability support sector.
• Valid Working With Children Check and NDIS Worker Screening Clearance.
• Strong organisational and time-management skills.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced and dynamic environment.

Responsibilities

• Develop and maintain accurate rosters for community aged care and disability support services.
• Efficiently allocate resources based on client needs, staff availability, location and service requirements.
• Ensure timely communication of schedules to clients, support staff and other relevant stakeholders.
• Liaise with clients, relevant internal/external departments and their families to understand their needs and preferences.
• Proactively address scheduling conflicts and changes, providing timely solutions and updates.
• Foster positive relationships with clients to enhance their overall experience with our services.
• Ensure compliance with relevant regulations, policies, and procedures in rostering and scheduling activities.
• Maintain accurate and up-to-date records of client schedules, staff availability, and other relevant information.
• Refer to process manual and provide feedback for continuous improvement to line managers.
• Monitor and refer any incoming communications to relevant departments.

Skills

Organisational skills

Time-management

Communication skills

Interpersonal skills

Fast-paced environment

Tools

Rostering software

Microsoft Office

Job description

Ark Care Partners is currently seeking a highly motivated and organised individual to join our team as a Community Aged Care and Disability Rostering Coordinator. This role will play a key part in ensuring the efficient scheduling and coordination of support services, enabling our clients to live independently and enjoy a high quality of life.

This is a full-time, office-based position located in Cranbourne West, working Monday to Friday on a rotating roster between 8:00 am and 5:30 pm.

Key responsibilities

Rostering and Scheduling:

Develop and maintain accurate rosters for community aged care and disability support services.

Efficiently allocate resources based on client needs, staff availability, location and service requirements.

Ensure timely communication of schedules to clients, support staff and other relevant stakeholders.

Client Engagement:

Liaise with clients, relevant internal/external departments and their families to understand their needs and preferences.

Proactively address scheduling conflicts and changes, providing timely solutions and updates.

Foster positive relationships with clients to enhance their overall experience with our services.

Compliance and Documentation:

Ensure compliance with relevant regulations, policies, and procedures in rostering and scheduling activities.

Maintain accurate and up-to-date records of client schedules, staff availability, and other relevant information.

Refer to process manual and provide feedback for continuous improvement to line managers.

Monitor and refer any incoming communications to relevant departments.

Qualifications and Skills:

Previous experience desirable in rostering or scheduling, preferably in the aged care or disability support sector.

Valid Working With Children Check and NDIS Worker Screening Clearance.

Strong organisational and time-management skills.

Excellent communication and interpersonal skills.

Ability to work effectively in a fast-paced and dynamic environment.

Proficiency in rostering software and Microsoft Office applications.

About us

Ark Care Partners provides trusted in-home care and support to older people and people living with disability. We have been operating since 2013 in the Gippsland South and West Region and are now expanding our services into South East Melbourne. Our values of Compassion, Communication, Reliability, and Trustguide everything we do.

We’re proud to support a diverse and inclusive workplace. Everyone is welcome regardless of background, faith, gender identity or lifestyle.

You’ll join a supportive, family-like team with 24/7 support staff available, so you are never alone on the job.