Rostering Officer

South West Care Services Pty Ltd.; Campbelltown; On-site; AUD 65,000 - 75,000; Full time

Job summary

South West Care Services Pty Ltd. in Campbelltown, NSW is seeking a Rostering Officer to coordinate Care Worker rosters in line with client care plans and service agreements. You will assist the Service Manager with rostering calls and service requests, and ensure schedules are accurate and compliant.

The role requires 1–2 years in rostering/scheduling/admin, with knowledge of home care packages and NDIS legislation. NSW Working With Children and Police checks are required.

Qualifications

• Certificate III in Individual Support, Certificate IV in Aged and Disability or related qualifications.
• Bachelor Degree in Healthcare / Community Services (desirable).
• Valid NSW Working With Children Check.
• Valid National Australian Police Check.
• Valid First Aid Certificate or willingness to obtain.
• Minimum 1-2 years' experience in a Rostering, Scheduling, or Administration role.
• Experience within Aged Care, Disability, Home Care, or Community Services sectors (preferred).
• Familiarity with industrial awards, legal and corporate compliance requirements.
• Knowledge of Home Care Packages and NDIS legislation.

Responsibilities

• Manage and coordinate Care Worker rosters in line with client care plans and service agreements
• Assist the Service Manager with handling incoming calls related to rostering and service requests
• Schedule Management: Allocate, adjust, and maintain staff schedules to ensure consistent and timely service delivery
• Compliance: Ensure all rostering activities comply with legal, award, and company requirements
• Recruitment Participation: Assist with pre-screening, scheduling, and coordinating Care Worker interviews
• File Review: Review and maintain Client and Care Worker files to ensure all documentation is current
• Database Maintenance: Update and maintain Client and Care Worker databases, rostering systems, compliance records, and support documentation

Skills

Roster management

Scheduling

Administrative tasks

Compliance

Communication

Education

Certificate III in Individual Support

Certificate IV in Aged and Disability

Bachelor Degree in Healthcare / Community Services

Job description

Join our team and help create meaningful impact in the lives of people with disability every day.

Rostering Officer

Great team, great opportunity

Are you a dedicated and organised professional looking to make a difference in the lives of individuals with disabilities and aged care participants? Join South West Care Services as a Rostering Officer and contribute to our compassionate team.

Core Objectives:

Manage and coordinate Care Worker rosters in line with client care plans and service agreements

Assist the Service Manager with handling incoming calls related to rostering and service requests

Schedule Management: Allocate, adjust, and maintain staff schedules to ensure consistent and timely service delivery

Compliance: Ensure all rostering activities comply with legal, award, and company requirements

Recruitment Participation: Assist with pre-screening, scheduling, and coordinating Care Worker interviews

File Review: Review and maintain Client and Care Worker files to ensure all documentation is current

Database Maintenance: Update and maintain Client and Care Worker databases, rostering systems, compliance records, and support documentation

Qualifications:

Certificate III in Individual Support, Certificate IV in Aged and Disability, or related qualifications

Bachelor Degree in Healthcare / Community Services (desirable)

Valid NSW Working With Children Check

Valid National Australian Police Check

Valid First Aid Certificate or willingness to obtain

Experience:

Minimum 1-2 years' experience in a Rostering, Scheduling, or Administration role

Experience within Aged Care, Disability, Home Care, or Community Services sectors (preferred)

Familiarity with industrial awards, legal and corporate compliance requirements

Knowledge of Home Care Packages and NDIS legislation

Why Join South West Care Services?

At South West Care Services, we value dedication, expertise, and genuine care. We offer a supportive and collaborative work environment where your contributions are recognised and appreciated. If you are passionate about workforce coordination and making a positive impact in the community, we would love to hear from you.