Rostering Officer

Avis Care Services; Canberra; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Career growth opportunities

Supportive work environment

Competitive salary package

Job summary

AvisCare is seeking a proactive Rostering Officer to join our team in Australia. You will coordinate rosters for support workers across SIL homes and community services, balancing participant needs, staff availability and operational requirements.

Responsibilities include rostering, shift coverage, and collaborating with Care Coordinators to ensure continuity of care. Strong organisational skills and attention to detail are essential for success in this busy environment.

Qualifications

• Experience in rostering, scheduling, workforce coordination or administration (desirable).
• Strong organisational skills and attention to detail.

Responsibilities

• Develop, maintain and update support worker rosters across SIL homes and community services.
• Coordinate shift coverage, respond to staff absences and manage last-minute rostering changes.
• Ensure rosters reflect participant support requirements, staff availability and service needs.
• Communicate roster changes and shift allocations clearly to relevant team members.
• Work with Care Coordinators to identify staffing requirements and maintain continuity of care.
• Monitor unfilled shifts, outstanding roster requests and changes for timely follow-up.
• Maintain rostering records, including shift times, cancellations and staffing adjustments.
• Support allocation and introduction of new support workers into services.
• Identify rostering conflicts and escalate.
• Consider employment conditions, fatigue management and rostering requirements when allocating shifts.

Job description

At AvisCare, we are dedicated to providing exceptional support to individuals with disabilities, empowering them to lead fulfilling lives.

Our team is passionate, caring, and committed to making a positive impact in our community.

The Role:

We are seeking a proactive, highly organised and detail-oriented Rostering Officer to join our team.

This is a fast-paced, hands-on role responsible for coordinating support worker rosters, managing staffing changes and ensuring shifts are filled accurately and efficiently.

Working closely with our Care Coordinators and Rostering Manager, you will play an important role in maintaining continuity of care while balancing participant needs, staff availability and operational requirements.

Key Responsibilities:

Develop, maintain and update support worker rosters across Supported Independent Living (SIL) homes and community services.

Coordinate shift coverage, respond to staff absences and manage last-minute rostering changes.

Ensure rosters accurately reflect participant support requirements, staff availability and service needs.

Communicate roster changes and shift allocations clearly and promptly to relevant team members.

Work collaboratively with Care Coordinators to identify staffing requirements and maintain continuity of care.

Monitor unfilled shifts, outstanding roster requests and changes to ensure timely follow-up and resolution.

Maintain accurate rostering records, including shift times, cancellations and staffing adjustments.

Support the allocation and introduction of new support workers into appropriate services.

Identify potential rostering conflicts and escalat

Consider relevant employment conditions, fatigue management and rostering requirements when allocating shifts

What We Offer:

Opportunities for professional growth and career advancement.

A supportive and inclusive work environment.

Competitive salary package.

About You:

We are looking for someone who thrives in a busy environment, enjoys solving problems and takes pride in getting the details right.

You will have:

Excellent organisational skills and the ability to manage multiple competing priorities.

Strong attention to detail and a commitment to accuracy.

Excellent communication and interpersonal skills.

A proactive approach to problem-solving and following tasks through to completion.

Confidence working under pressure and responding to changing operational demands.

The ability to work both independently and collaboratively within a team.

Strong computer literacy, including proficiency in Microsoft Office and confidence learning new systems.

Experience in rostering, scheduling, workforce coordination or administration (desirable).

Experience in disability, community services or other 24/7 service environments (desirable).

NDIS Worker Screening Clearance or willingness to obtain one.

Full working rights in Australia.