Rostering Officer / Schedular

Right at Home Hilton Head/Savannah; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

Right at Home Melbourne North is seeking a Rostering Officer to manage the roster for 50 staff and 150 clients across our community home care services. You will coordinate daily staffing allocations and maintain rosters with accuracy, ensuring service continuity.

The role requires experience in rostering, strong organisational skills, and proficiency with Visual Care and Microsoft Office. This position supports confidential, person-centred care delivery.

Qualifications

• Experience in rostering or scheduling, preferably in aged care or community services.
• Strong organisational and time management abilities with changing priorities.
• Ability to match staff availability and qualifications with client needs.
• Proficient in rostering software and Microsoft Office.

Responsibilities

• Manage rostering function for staff and clients using Visual Care.
• Respond to rostering enquiries and coordinate daily staffing allocations.
• Publish rosters fortnightly and handle shift variations and reassignments.
• Assist with scheduling staff training and maintain rosters.
• Ensure accuracy of staff records and client information.

Skills

Rostering scheduling

Staff rostering

Visual Care

Microsoft Office

Organisational skills

Communication skills

Education

Certificate III or IV in Business Administration, Community Services or related field

Tools

Visual Care

Microsoft Office

Job description

Right at Home Melbourne North team are experts in providing home care services to its community members who require elderly or dementia care, in-home nursing care, post-operative and transitional care, disability or respite care, and palliative care. we provide high quality care for clients across SAH, HACC/PYP and TCP.

We have an excellent opportunity to join the Workforce as a Rostering Officer/ Schedular . This team provides roster management for 50 care staff and over 150 clients across our Community Home Care services.

If you have demonstrated experience in a rostering position, outstanding customer service skills and a high level of administrative experience, this role is for you.

In this role you will:

• Manage the rostering function on Visual Care
• Triage incoming phone calls Responding high volume of rostering enquiries from staff and clients
• Coordinate, negotiate and schedule daily staffing allocations to ensure all shifts are filled
• Oversee the master roster and process shift variations, permanent shift changes and generate/publish new rosters fortnightly
• Assist with the scheduling, coordination, and rostering of mandatory staff training
• Maintain and update the casual employee roster
• Contribute to the preparation and implementation of rostering procedures
• Provide high level administrative support on a variety of other staffing and rostering related tasks as required

Key Selection Criteria

• Experience in rostering or scheduling, preferably within aged care, disability or community services.
• Strong organisational and time management skills, with the ability to manage competing priorities and last‑minute changes.
• Ability to match staff availability, skills and qualifications with client needs and preferences.
• Clear communication and interpersonal skills to liaise professionally with clients, families and staff.
• Sound understanding of staff availability, travel time, service continuity and efficient roster allocation.
• Experience using rostering software, preferably Visual Care, and Microsoft Office.
• Attention to detail when maintaining rosters, client information and staff records.
• Ability to manage shift cancellations, arrange replacements and elevate service gaps promptly.
• Understanding of relevant award provisions, including minimum engagements, breaks and overtime.
• Commitment to confidentiality, teamwork and reliable, person‑centred service delivery.
• Certificate III or IV in Business Administration, Community Services or a related field is desirable.
• Current Working with Children Check.
• Current NDIS Worker Screening Check.
• Current Police Check.
• Current First Aid and CPR certificates.
• Previous rostering or scheduling experience, preferably in aged care, disability or community services.
• Proficiency in rostering software, preferably Visual Care, and Microsoft Office.
• Relevant experience will be considered in place of formal qualifications.