Rostering Officer

Carinbundi; Queensland; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Employee Assistance Program (EAP)

Salary packaging benefits

Job summary

Carinbundi is seeking an organized Rostering Support Officer to join our Bundaberg team. You will help develop and maintain workforce rosters for 230+ staff across multiple 24/7 service locations, ensuring participants receive reliable and responsive services.

Based onsite, you will coordinate shifts, manage leave, resolve roster changes, and ensure accurate timesheets and records in TRACCS and other systems. A commitment to detail, communication, and compliance with SCHADS Award is essential.

Qualifications

• Experience rostering or scheduling in disability, aged care, or health services.
• Strong attention to detail and accurate record-keeping.
• Excellent communication and relationship-building skills.
• Proficiency with rostering systems (TRACCS) and Microsoft Office.
• Knowledge of SCHADS Award and right to work in Australia.

Responsibilities

• Rostering & Scheduling for 230+ staff across multiple 24/7 locations.
• Manage roster changes due to leave and absences.
• Coordinate staff availability, leave requests, and roster amendments.
• Verify timesheets for payroll and compliance.
• Maintain employee records and roster documentation.
• Participate in after-hours on-call rostering.
• Maintain rostering and workforce systems data.

Skills

Attention to detail

Communication

Organizational skills

Time management

Tools

TRACCS

Microsoft Office

Job description

Make a meaningful difference in your community while putting your rostering and coordination skills to work.

Carinbundi is a leading disability support provider committed to delivering high-quality services that empower people to live their best lives. We are currently seeking an organized, customer-focused, and detail- orientated Rostering Support Officer to join our dynamic team.

This role is essential in supporting the coordination of our workforce and ensuring participants receive reliable and responsive services.

This position is based at our Bundaberg office and requires attendance on-site during rostered working hours. Given the operational nature of workforce coordination and the need for close collaboration with managers, staff and support teams, this is an office-based role and is not available as a work-from-home position.

About the Role

Reporting to the Senior Manager of Rostering, you will play a key role in supporting the delivery of disability services by ensuring our workforce is effectively rostered to meet participant needs across multiple 24/7 service locations.

Working within a fast-paced environment, you will assist in the development and maintenance of workforce rosters, respond to daily operational changes, and support the coordination of a workforce of more than 230 employees.

Key Responsibilities

• Rostering & Scheduling: Assist in compiling and maintaining fortnightly rosters for 230+ staff across multiple 24/7 service locations.
• Shift Coordination: Manage roster changes resulting from leave, unplanned absences, participant requirements, and operational demands.
• Staff Liaison: Coordinate staff availability, shift preferences, leave requests, and roster amendments.
• Award & Compliance: Apply SCHADS Award requirements and organisational policies when supporting roster development and workforce planning.
• Timesheet Verification: Review and reconcile timesheets for payroll, ensuring accuracy and compliance with rostering requirements.
• Workforce Administration: Maintain accurate employee records, availability information, qualifications, and roster-related documentation.
• After-Hours Support: Participate in an on-call roster to assist with workforce coordination outside standard business hours.
• Systems Management: Maintain accurate information within rostering and workforce management systems.

What We’re Looking For

• Ability to prioritise competing demands, solve problems and remain adaptable in a fast-paced environment.
• Proven experience in rostering or scheduling (aged care or disability sector preferred).
• Payroll processing experience (highly desirable).
• Exceptional attention to detail and commitment to maintaining accurate records and documentation.
• Strong communication and relationship‑building skills.
• Excellent organisational and time‑management abilities.
• Proficiency with rostering and client management systems (TRACCS highly regarded) and the Microsoft Office suite.
• Experience within the disability, community services, aged care, health, or human services sectors.
• Knowledge of the Social, Community, Home Care and Disability Services Industry Award.

What We Offer

• A supportive and collaborative team environment.
• Meaningful work that makes a difference in people's lives.
• Ongoing learning and development opportunities.
• Employee Assistance Program (EAP).
• Salary packaging benefits where applicable.

Employment Requirements

• NDIS Worker Screening Clearance.
• Working with Children Check (Blue Card).
• Current Driver Licence.
• Physical capacity assessment
• Drug and alcohol testing
• Evidence of right to work in Australia.

Carinbundi is anEqual Opportunity Employer— we welcome diversity and are committed to fostering an inclusive workplace.