Retail Tech Advisor (Part-Time) - Customer-Focused

Optus; Redcliffe; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Competitive remuneration

Discounts on Optus products

Connected Day

Diversity networks

Counselling services

Parental leave

Job summary

Optus in Australia seeks a friendly Retail Service Consultant to join our Redcliffe team in a part-time role. You will be the face of Optus, delivering standout customer experiences and helping customers find the right tech solutions.

You will build product knowledge, listen actively, and use empathy to resolve enquiries. This role thrives in a supportive team, with opportunities to grow in a diverse, customer-first environment. We celebrate inclusion and service excellence across our network.

Qualifications

• Experience delivering standout customer experiences in a retail setting.
• Ability to explain technology clearly and empathetically.
• Comfort working in a fast-paced, team-based environment.

Responsibilities

• Be the face of Optus, delivering standout customer experiences with optimism and care.
• Build product knowledge and become an expert across tech solutions, explaining simply.
• Understand customer needs and deliver personalised solutions with empathy.
• Assist customers with enquiries and de-escalate challenging situations calmly.
• Support store operations and contribute to a welcoming, customer-first environment.
• Step up during peak periods to keep the store running smoothly.

Skills

Customer service

Active listening

Empathy

De-escalation

Team collaboration

Job description

Optus in Australia seeks a friendly Retail Service Consultant to join our Redcliffe team in a part-time role. You will be the face of Optus, delivering standout customer experiences and helping customers find the right tech solutions.

You will build product knowledge, listen actively, and use empathy to resolve enquiries. This role thrives in a supportive team, with opportunities to grow in a diverse, customer-first environment. We celebrate inclusion and service excellence across our network.