Customer-Driven Retail Tech Advisor (Part-Time)

Singtel Group; Australia; Remote; AUD 30,000 - 40,000; Part time

Benefits offered by this job

Monthly $80 credit

25% off Optus products

Discount shopping with partners

Connected Day

Employee networks

Counselling access

Parental leave 14 weeks

Job summary

Optus is seeking a friendly Retail Service Consultant to join our Chermside team in a part-time capacity. Be the face of Optus, helping customers with mobile, broadband and digital solutions, delivering great service with optimism and empathy.

Build product knowledge across the range of offerings, explain options clearly, and tailor solutions to individual needs. You’ll thrive in a team and contribute to a welcoming store environment while staying adaptable during peak times.

Qualifications

• Retail experience is preferred.
• Strong communication and listening skills.
• Ability to explain technology in simple terms.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism and care.
• Build strong product knowledge across tech solutions and explain options clearly.
• Understand customer needs and deliver personalised solutions.
• Support customers through inquiries with empathy and calm de-escalation.
• Contribute to a welcoming, customer-first store environment with your team.
• Stay adaptable and proactive during peak periods to keep the store running smoothly.

Skills

Customer service

Communication

Empathy

Problem solving

Team player

Job description

Optus is seeking a friendly Retail Service Consultant to join our Chermside team in a part-time capacity. Be the face of Optus, helping customers with mobile, broadband and digital solutions, delivering great service with optimism and empathy.

Build product knowledge across the range of offerings, explain options clearly, and tailor solutions to individual needs. You’ll thrive in a team and contribute to a welcoming store environment while staying adaptable during peak times.