Part-Time Tech & Customer Experience Advisor

Singtel Group; Australia; Remote; AUD 32,000 - 37,000; Part time

Benefits offered by this job

Exclusive discounts

Connected Day

Diversity initiatives

Counselling services

Parental leave

Job summary

Optus Colonnades in Australia is seeking a positive Retail Service Consultant for a part-time role. You’ll be the face of Optus, delivering standout customer experiences and building product knowledge across our tech solutions.

You’ll use listening skills and empathy to understand customer needs, offer personalized solutions, and support inquiries, while helping keep the store running smoothly in busy periods.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
• Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de‑escalation.
• Contribute to a welcoming, customer‑first environment by working closely with your team and helping create memorable moments for every visitor.
• Stay adaptable and proactive, helping out in periods of high activity and jumping in where needed to keep the store running smoothly.

Job description

Optus Colonnades in Australia is seeking a positive Retail Service Consultant for a part-time role. You’ll be the face of Optus, delivering standout customer experiences and building product knowledge across our tech solutions.

You’ll use listening skills and empathy to understand customer needs, offer personalized solutions, and support inquiries, while helping keep the store running smoothly in busy periods.