Part-Time Retail Service Pro — Tech & Solutions

Singtel Group; Australia; Remote; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Discounts

Connected Day

Wellbeing support

Parental leave

Job summary

Optus in Redcliffe is seeking a positive, customer‑focused Retail Service Consultant in a part‑time capacity. If you love helping people and bringing energy to conversations, we’d love you on board.

Your day to day includes delivering standout customer experiences, building product knowledge across tech solutions, understanding needs, delivering personalised solutions, and keeping the store running smoothly with a collaborative team.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
• Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de‑escalation.
• Contribute to a welcoming, customer first environment by working closely with your team and helping create memorable moments for every visitor.
• Stay adaptable and proactive, stepping up in periods of high activity and jumping in where needed to keep the store running smoothly.

Skills

Customer service

Tech knowledge

Problem solving

Calm under pressure

Team spirit

Job description

Optus in Redcliffe is seeking a positive, customer‑focused Retail Service Consultant in a part‑time capacity. If you love helping people and bringing energy to conversations, we’d love you on board.

Your day to day includes delivering standout customer experiences, building product knowledge across tech solutions, understanding needs, delivering personalised solutions, and keeping the store running smoothly with a collaborative team.