Retail Tech Consultant (Part‑Time)

Singtel Group; North Lakes; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Exclusive discounts

$80 monthly credit

25% off Optus products

Shopping discounts with partners

Paid Connected Day

Paid parental leave

Job summary

Optus, a leading Australian telecommunications provider, seeks a friendly Retail Service Consultant for our North Lakes team in a part-time capacity. You will be the face of our store, delivering standout customer experiences and building deep product knowledge across the full range of tech solutions.

You will listen to customer needs, offer personalised solutions, and assist with general and complex inquiries. Join a supportive team that values inclusivity, collaboration and a culture of care.

Qualifications

• Experience delivering friendly, helpful service in a retail environment.
• Ability to explain products clearly and tailor solutions to customer needs.
• Strong interpersonal skills and a calm, patient approach.
• Ability to de‑escalate and resolve issues with empathy and clarity.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use listening skills to understand customer needs and deliver personalised solutions that make their day.
• Support customers through enquiries, from general questions to complex issues, with empathy and clear communication.
• Contribute to a welcoming, customer-first environment by collaborating with your team to create memorable moments.

Skills

Customer service

Active listening

Empathy

Problem solving

Clear communication

Job description

Optus, a leading Australian telecommunications provider, seeks a friendly Retail Service Consultant for our North Lakes team in a part-time capacity. You will be the face of our store, delivering standout customer experiences and building deep product knowledge across the full range of tech solutions.

You will listen to customer needs, offer personalised solutions, and assist with general and complex inquiries. Join a supportive team that values inclusivity, collaboration and a culture of care.